PowerAutomate Developer

Location: PER - Karachi, PK

Time Type: Full time

Job Description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The division: 

Cogsdale offers a best-of-breed customer information system that includes financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as interactive voice response, document management, payment kiosks, and online credit checks. 

Role Summary 

We are seeking a Power Platform Developer with a strong focus on Microsoft Power Automate to design, build, and deliver workflow automation solutions for utility and ERP customers. This role combines hands-on development, customer-facing delivery, and solution ownership, helping modernize and extend core ERP and CIS platforms through secure, scalable automation. 

The ideal candidate is comfortable working directly with customers, translating complex operational and regulatory requirements into reliable automation solutions, and delivering with a high level of professionalism and accountability. At Cogsdale, we expect excellent results, clear communication, and a growth mindset—while fostering a culture that values teamwork, learning, and sustainable work practices. 

Key Responsibilities 

Power Automate Development & Workflow Automation 

• Design, develop, test, and deploy Power Automate cloud flows (and desktop/RPA flows where applicable) to streamline business processes and reduce manual effort. 

• Build workflows including approvals, notifications, escalations, exception handling, retries, and audit-friendly logging. 

• Apply best practices for maintainability, performance, and error handling in all automation solutions. 

• Document flows, dependencies, connection references, environment variables, and operational runbooks. 

Utility & ERP Automation Delivery 

• Deliver Power Automate solutions for utility and ERP customers, supporting workflows such as: 

  • Customer and service requests 

  • Purchasing and requisition approvals 

  • Billing- and finance-adjacent processes 

• Notifications, integrations, and operational alerts 

• Design automations that extend ERP platforms (e.g., Microsoft Dynamics 365 Business Central) and CIS solutions without unnecessary customization. 

• Understand and account for utility-specific requirements, including regulatory compliance, auditability, segregation of duties, and role-based approvals. 

• Support customer implementations, upgrades, and modernization initiatives, using Power Automate to enhance operational efficiency and user experience. 

Customer-Facing Delivery & Professional Services 

• Act as a customer-facing Power Automate specialist, engaging directly with clients during discovery, design, build, testing, and go-live phases. 

• Participate in customer workshops, demos, and solution walkthroughs, explaining automation designs and outcomes in clear, business-friendly language. 

• Translate customer requirements into scalable automation solutions while balancing delivery speed with long-term maintainability. 

• Collaborate closely with Project Managers, Business Analysts, Product, Support, and Managed Services teams to ensure successful delivery. 

• Provide post-implementation support, documentation, and knowledge transfer, enabling customer self-sufficiency and long-term success. 

• Represent Cogsdale with professionalism, accountability, and customer empathy in all interactions. 

Integrations & Microsoft Ecosystem 

• Build automations integrating Microsoft 365 services (Teams, SharePoint, Outlook, Forms) and line-of-business systems using standard connectors and APIs. 

• Support ERP-adjacent integration scenarios, including approvals, data synchronization, and event-driven workflows. 

• Contribute reusable automation patterns and accelerators that can be leveraged across multiple customer engagements. 

Governance, Security & ALM 

• Design solutions that align with Power Platform governance standards, including environment strategy and role-based access. 

• Work within Data Loss Prevention (DLP) policies, ensuring compliant connector usage and controlled data movement. 

• Package work using Power Platform solutions, managing environment variables and deployment readiness. 

• Support structured promotion across environments (Dev/Test/Prod) and participate in ALM / DevOps practices (e.g., Azure DevOps pipelines where applicable). 

Required Qualifications 

• 3+ years of experience delivering workflow automation, with strong hands-on expertise in Microsoft Power Automate. 

• Proven experience building end-to-end workflows using triggers, actions, conditions, expressions, approvals, and error handling. 

• Experience working directly with customers or stakeholders in a delivery or professional services context. 

• Strong understanding of Microsoft 365 services and connector-based integrations. 

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. 

• Strong organizational skills and the ability to manage multiple customer-facing priorities. 

Preferred / Nice-to-Have 

• Experience with ERP systems, especially Microsoft Dynamics 365 Business Central or utility CIS platforms. 

• Broader Power Platform experience (Power Apps, Dataverse, Power BI). 

• Familiarity with governance concepts such as environment management and DLP. 

• Experience with Power Platform ALM, solutions, and deployment automation. 

• Background in utility, public sector, or regulated environments. 

Core Competencies (What Success Looks Like) 

• Delivers reliable, secure automations that reduce manual effort and improve customer operations. 

• Balances customer urgency with long-term solution quality and supportability. 

• Demonstrates strong ownership, professionalism, and accountability in customer engagements. 

• Communicates clearly and collaborates effectively across technical and non-technical teams. 

• Continuously improves skills and contributes reusable automation patterns. 

Exciting Benefits we offer:

• Market-leading Salary

• Medical Coverage – Self & Dependents

• Parents Medical Coverage

• Provident Fund

• Employee Performance-based bonuses

• Home Internet Subsidy

• Conveyance Allowance

• Profit Sharing Plan [Tenured Employees Only]

• Life Benefit

• Child Care Facility

• Company Provided Lunch/Dinner

• Professional Development Budget

• Recreational area for in-house games

• Sporadic On-shore training opportunities

• Friendly work environment

• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.