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Contentsquare

Reliability Engineering Manager, Platform

Remote Barcelona, Spain
R AWS Azure Kubernetes Kafka Terraform
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Description
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the job
The Platform mission is to lead the Platform and Infrastructure in CS, for us, that means 2 main things:
- Manage and operate state-of-the-art multi-cloud, high-scale SaaS
- Support our developers from build to production. Make it efficient and simple for them to do magic 

Our tech stack
We host our SaaS on AWS and Azure. We run our stateless applications on Kubernetes and are on our way to running stateful ones as well. 
- Our data pipelines use Kafka, Aerospike, Clickhouse, Flink, and RDS. 
- We manage our entire infrastructure with Terraform, ArgoCD, and Helm.
- We use Github and Github-actions for CI, Spinnaker for Deployments,
- Observability with Grafana, Prometheus, mimir, ELK, and more... 

Our values
The platform team operates with the mindset and focus on 6 pillars:
Observability, Security, Cost, Reliability, Scalability, and Dev experience. 

Main challenges
- Support the growth of engineering teams and technologies 
- Enhance production resiliency and scalability
- Perfect our observability, cost, and security of our SaaS 
- Make our development experience simple, accessible, powerful 
- Unify 3 companies' technical stacks

The opportunity
As an Engineering Manager in the Platform organization, you will own the Production Reliability scope in Contentsquare, helping more than 400 developers to work with confidence and efficiency. 
From build to production, ensuring their tools, processes, and working environment are conducive to their best work.

As a leader in R&D, you will significantly impact our SaaS product reliability. You will play a critical and active role in the day-to-day operations. This is an excellent opportunity to be one of the key leaders of R&D.

What you’ll do

  • You will manage a team and continue to grow, train and mentor it
  • You will work on vision and strategy for Platform Reliability
  • Take a big part in the leadership of Platform, striving for improvements everywhere 
  • You will have the opportunity to play a big part in the leadership of R&D 
  • Collaborate with many dev teams on architecture, design and planning 
  • Manage big and important projects on multi cloud environments
  • Own, improve and advocate for production stability and performance
  • Work with all major technologies relevant to manage high scale SaaS and big data environments on public clouds (AWS & Azure) 
  • You will work closely with all our top engineers and management, reporting to Senior Director of Platform Reliability 

What you'll need to succeed

  • You have experience working for a SaaS company
  • 5+ years DevOps or SRE experience, preferably in a global company
  • 4+ years of experience as a manager
  • You are data driven and you love numbers. Working closely with dev teams for benches and calculations on scale and needs
  • You care about developer’s experience and you think about ways to continuously improve their efficiency and joy working with Platform tools
  • You are very curious and technical. You have hands-on experience. 
  • You can take on yourself to lead cross functional technical projects 
  • You adapt quickly in a changing environment and you always reconsider your methods
  • You have a strong will to go beyond yourself
  • You are a great team player
  • You want to be part of an amazing fast-growing & international company
  • You're fluent in English (spoken, written)
  • You have Work Hard and Play Hard spirit
Why you should join Contentsquare
We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility for birthing and non-birthing parental leave
- Wellbeing and Home Office allowances
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full-time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
- And more benefits tailored to each country

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.
Contentsquare
Contentsquare
Analytics Artificial Intelligence (AI) CRM Data Visualization Digital Marketing SaaS

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