What you’ll do:
- Provide first-line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve specific product-related issues while maximizing customer satisfaction through our ticketing system, Zendesk
- Answer internal queries from our Sales and Success teams about product capabilities and customer issues
- Gather and analyze information, evaluate impacts, and resolve or escalate issues as needed
- Manage customer expectations around resolutions and timelines
- Act as a customer-facing subject matter expert
- Help create internal processes that directly impact engagement and improve our response times, including working with chatbots and AI
- Help create help center content - this includes writing and updating existing articles, and creating visual content (like videos!)
- Collaborate with other departments, including Product, Legal, Marketing, Customer Success and Sales
What you’ll need to succeed:
- Two or more years of experience in a customer-facing role and/or troubleshooting environment - ideally SaaS or technology
- Have a solid understanding of HTML, CSS and JavaScript, along with a grasp of how APIs, websites and browser-based tools work
- Have a great tone of voice and the ability to explain concepts clearly over written communication
- Be a natural at problem-solving: with a vast range of customers using a complex product, it’s a crucial part of the job
- Have a desire to work in a respectful and collaborative work environment
- Full professional proficiency in English
What makes you stand out:
- Three or more years experience in customer-facing positions
- A deeper understanding of web technology - either from a formal education or self-taught
- Experience using AI chatbots (ADA) and ticket deflection strategies
- Experience using JIRA and Zendesk
- Experience using Hotjar
1 applies
34 views
Other Jobs from Contentsquare
Sr. Product Marketing Manager - Mobile
Frontend Software Engineer (VueJs)
Senior Software Engineer
Senior Product Manager - AI
Backend Software Engineer
Senior Software Engineer - Full Stack
Similar Jobs
Lead Software Engineer - (Architect - Full stack)
Sr. Software Engineer - AEM Full Stack Development (4-7 years exp)
Senior Staff Fullstack Engineer (d/f/m)
Senior Premier Support Engineer
Senior Software Development Engineer
Senior Software Engineer (Salesforce)
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 389 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- Salaries for the engineering jobs on our site range from $100K-$200K. On average, senior engineer positions on our EchoJobs are about $160K.
- The EchoJobs positions have been sourced and vetted from the top companies to work for in the US as a software engineer, including LinkedIn and other reputable job sites. We also have syndicated jobs from companies that have just raised funding, as well as those that have great unique products and culture. From all of these sources, our founder, Morgan, has also resourced the company's authenticity in terms of their website, public appearance, and more.
- Yes, our users asked us for just this, so now our search filters allow you to search for your top jobs via location, as well as by onsite, remote, or both. Approximately 30% of our jobs are remote, so you’ve got the best options for you!
- We have not yet implemented this option, but are considering doing so in the future. For the moment, you would need to cancel your subscription, and resubscribe when you wanted to come back.
- We add new jobs to EchoJobs every day! We scan our sources for the newest jobs, verify them, and post them to EchoJobs within minutes. We add about 2,000-3,000 new jobs for you each day!
- From starting your job search to getting hired, the entire job search process can take us software engineers anywhere between 3-6 months. However, at EchoJobs, we’re striving to shorten this duration by finding the best, newest jobs for you, so you can do less job searching, and more applying.
- We’d recommend checking EchoJobs daily, as we add new jobs to the site each day. Additionally, if you got a chance to read our previous email on “what makes EchoJobs different from any other job search tools,” we also recommended that you set a job alert based on your job filters, so if you get emails on those new jobs, you could be checking more than once per day.
- If you decide to continue with us after the 1-month trial, we definitely recommend this, as we all know it usually takes 3-6 months to find a quality job as a software engineer these days. So to best support you, we just adjusted our membership options at EchoJobs to monthly, 3 months, or 12 months (this option is more for passive job seekers looking a little bit for the future if they want to come back to work or make a job switch potentially. This lets you see what’s out there in case an even better fit job becomes available.)
- EchoJobs is truly the only job site of its kind. We want to be THE spot for you to find the best job for you, and haven’t encountered any other company doing this. Other job sites are in niches besides software engineering or focus on a small portion of engineering jobs (like a specific coding language). In the words of Morgan, our founder, “I think what makes EchoJobs different is the amount of jobs, frequency that we add new jobs (we add 2,000-3,000 new jobs daily!), and the powerful search engines to find exactly the job you want more easily and efficiently. We can provide you with the most jobs that are vetted by us, we’ll continually find more new jobs for you, and we make it easier for you to apply and get hired.
What Fellow Engineers Say