Technical Integration Specialist (Remote - APAC/AMER)

Location: Sydney, New South Wales, Australia, Auckland, Auckland, New Zealand, Melbourne, Victoria, Australia, Brisbane, Queensland, Australia

Department: Engineering

Workplace: remote

Employment Type: full

Description

About Us

Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.

Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.

We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.

Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.

About the Position

As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

• Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented mentality with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Able to support customers and team members between 1pm and 8pm PST (UTC-7).
  

Preferred qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
• Familiarity working with open source libraries, JavaScript web application development and integration patterns.

Benefits

• 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
• 🎉 Regular team offsite events to connect and collaborate.
• 🌎 Fully remote team - choose where you live.
• 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
• 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
• 💻 Apple laptops provided for new employees.
• 🧑‍🎓 Training and development budget for every employee, refreshed each year.
• 💵 Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results
• 📈 Stock options - offered in addition to the base salary

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.