Senior Product Manager, UX and Conversational AI

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

Confluent runs and supports many of the largest data streaming deployments in the world on behalf of our customers. Our user interfaces are used to manage these mission-critical and extremely complicated deployments with ease and at scale. Customers need to be able to discover, monitor and create resources quickly and realize the value that Confluent can deliver to their use-cases. This role will focus on the re-usable user experiences that drive user engagement and directly impact conversion to revenue. In addition, this role is expected to seize the opportunity to take this to new heights with various conversational AI experiences.

What You Will Do:

• Set the strategy: Align UX investments with Confluent’s long term vision to put a data streaming platform at the center of every organization.
• Define the roadmap: Plot a course with your engineering counterparts that will realize the strategy.
• Understand our users: Conduct interviews and analyze usage data to define personas, user journeys, and key jobs to be done.
• Work across teams: Create shared understanding and direction across engineering, product, business development, support, sales, and marketing teams within Confluent and externally with our partners.
• Be responsible for the whole lifecycle: Drive multi-company, cross-functional initiatives from conception through initial delivery, and ongoing iteration after launch.
• Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the next development cycle.
• Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization.

What You Will Bring:

• 5+ years of product management experience
• Experience building and supporting user experience features for enterprise cloud products
• LLM or GenAI knowledge is a bonus, but not required
• Experience building, writing and defending a clear product roadmap and backlog backed by user stories and customer research.
• Excellent communication skills and experience working in a collaborative and consensus-driven environment
• Ability to build relationships with co-workers and customers located around the world.
• Demonstrated ability to drive business outcomes through product changes
• Multi-cloud or hybrid experience is a plus

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $186,100 - $218,700 USD  and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE.

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