Senior Data Protection Engineer

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

Professional Services – Sr. Data Protection Engineer

The Opportunity

We have an outstanding opportunity for a Sr. Data Protection Engineer in our Commvault Managed Services team. The Engineer will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution. The ideal candidate will have experience within the areas of troubleshooting the infrastructure and product issues.
 

What you’ll do…
 

• Successfully interact through phone and email with customers as you solve their problems

• Troubleshoot and resolve complex customer issues

• Install and configure Commvault hardware and software following the design specifications provided to meet the customer’s technical and business requirements.

• Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team

• Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.

• Install and configure backup agents to protect the customers applications, databases, and hypervisors.

• Work with the customer and Commvault technical support and/or development to troubleshoot any technical issues blocking progress.

• Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.

• Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.

• Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.

• Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements.

• Develop subject matter expertise of assigned client/partners product lines, equipment APRs, SOPs, Bugs, and applicable fixes.

• Work independently with a focused direction while adding value and contributing to overall team performance.

• Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.

• Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.

• Stay up to date on the latest best practices to ensure the smoothest Managed Services delivery

Who you are…

• Bachelor of Engineering from Computer Science / Information Technology / Electronics OR Bachelor of Computer Application + Master of Computer Application.

• Commvault or any other backup product experienced professional with 9+ years of relevant experience in Technical Support / Professional Services / Managed Services / Backup Administration

• Required Technical Skills:

  • Strong knowledge & experience of Networking, Storage & Linux Operating System

  • Proficiency with TCP/IP networking

  • Proficiency with SCSI, iSCSI, or Fibre Channel

  • Commvault implementation & advanced troubleshooting experience

  • Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)

  • Proficiency with backup and recovery of Microsoft Applications (SQL Server, SharePoint and Exchange)

  • Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA)

  • Proficiency with Public Cloud platform like AWS, GCP, Azure etc.

  • Proficiency with private cloud (VMware, Hyper-V)

• Preferred Technical Skills:

  • Hands-on experience with object storage (AWS S3, NetApp StorageGRID)

  • Hands-on experience with data archive and search

  • Proficiency with Linux scripting

  • Advanced Commvault Certification (Solutions Architect, Master)

• Desired Technical Skills:

  • Advanced Industry Certification (AWS, VMWare, Microsoft, Linux)

• Excellent diagnostic and troubleshooting skills.

• Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment

• Ability to take detailed notes, work independently and efficiently to communicate effectively as a member of a remote workforce

• Excellent communication etiquette, including strong verbal, written communication and listening skills.

• Ability to learn new technologies quickly and then leverage gained knowledge.

• Enjoy working in a highly technical team environment

• Customer focused approach with strong customer service skills

#LI-VK

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

For our Candidates to prioritize your security: 

Commvault has been made aware of email and/or text correspondence scams that falsely state that the senders are from the Commvault HR team and/or a member of our leadership team. The scammers even conduct false interviews via email or text and then request personal information (name, address, birthdate, social security number, etc.) when returning the signed offer letter. Please note that Commvault does not conduct interviews by email or text, and we will never ask you to submit a W4 via email or prior to your first day of employment. 

If you think you have been targeted in this recruiting scam, please reach out to us at wwrecruitingteam@commvault.com. You can also find more tips about job scams and how to avoid them on the FTC’s website.