Desktop and Network Support Technician

Location: Flowood, MS, United States

Job Summary

The Network Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. This role also supports and manages user account information, including rights, security, and system groups. Additionally, the Network Technician diagnoses, troubleshoots, and resolves issues related to virtual desktops, as well as network and server environments.

Essential Functions

• Manages and configures network systems to meet the organization’s needs.
• Installs, configures and maintains network hardware, including but not limited to routers, switches, firewalls and wireless access points.
• Performs routine maintenance on network devices and ensures proper function.
• Monitors network performance, troubleshoots and diagnosis issues.
• Implements and monitors security measures to ensure security of the network.
• Provides support for hardware and software, installing, updating, troubleshooting network equipment.
• Assists customers providing instruction on proper use of equipment.
• Manages and prioritizes work orders, maintaining documentation and resolves issues timely.
• Assists with setup and maintenance of user accounts, permissions and access controls.
• Provides on-call and after hours support.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Information Technology, Computer Science, or a related field required
• Industry certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or similar networking certifications preferred
• 2-4 years of experience with PC and hardware preferred

Knowledge, Skills and Abilities

• Ability to understand and explain complex technical information.
• Ability to troubleshoot customer issues.
• Verbal and written communication skills.
• Knowledge of networking models, routers, firewalls, switches, Linux, Windows, and similar platforms.
• Ability to implement and troubleshoot network infrastructure devices.
• Knowledge and understanding of security risk management, IT security, and infrastructure.
• Ability to cater to the needs of multiple stakeholders.
• Troubleshooting skills of network functions such as security, servers, and routing.
• Knowledge of electronics, computing systems, and software development.
• Ability to work with a cross functional team.
• Knowledge of various operating systems and platforms.

Licenses and Certifications

• CCNA - Cisco Certified Network Technician preferred or
• MCDST - Microsoft Certified Desktop Support Technician preferred