Forward Deployed Engineer

Location: HQ (IL)

Description

We’re looking for a Forward Deployed Engineer (FDE) to solve high-impact, real-world problems alongside enterprise customers and own projects end-to-end, from first principles through production.

You’ll work directly with customers to understand critical workflows, design AI-driven solutions, and deploy agents that operate reliably in production. You’ll own projects end-to-end from problem definition and system design to launch and iteration - and be accountable for real business impact.

This is a hands on-generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI-driven organizations.

What You’ll Do

● Partner with customers to understand operational challenges and success criteria

● Translate open-ended problems into clear technical designs and implementations

● Build AI agents that integrate with customer systems and perform real tasks

● Own deployments, including reliability, performance, and continuous improvement

● Test with real data, measure outcomes, and iterate based on results

● Collaborate with Product & Engineering to ship high-quality solutions

● Contribute to tools, documentation, and best practices that scale customer delivery

Requirements

What We’re Looking For

● 3+ years of experience in software engineering or technical problem-solving roles

● Strong fundamentals in software design, system design

● Clear communication skills and a strong ownership mindset

● Experience working across systems, integrations, and data flows

● Comfort working directly with customers and owning ambiguous problems

● Curiosity and interest in building AI-powered systems that work in practice

Nice to Have

● Experience in forward-deployed, solutions engineering, or customer-facing roles

● Exposure to AI agents, automation, or conversational systems

● Experience operating and improving production systems