Senior IT Applications Engineer - Salesforce (m/f/x)

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

We are seeking a Senior IT Application Engineer specializing in Salesforce Sales Cloud to join our dynamic team. In this role, you will leverage your deep expertise in Salesforce to design, implement, and optimize business solutions tailored to our internal teams' needs. You will work closely with cross-functional teams, ensuring our Salesforce platform is scalable, efficient, and seamlessly integrated with other tools. If you are an experienced Salesforce professional with a passion for driving digital transformation, we want to hear from you.

Your Mission:

• Manage, optimize, and customize the Salesforce Sales Cloud platform to meet evolving business needs
• Implement new software solutions into Salesforce ensuring seamless data flow and process automation
• Apply knowledge of CPQ (Configure, Price, Quote) tools to enhance the quoting and sales process
• Lead and execute Salesforce Sales Cloud projects, including requirements gathering, system design, implementation, and post-launch support
• Investigate, troubleshoot, and resolve complex Salesforce-related issues while minimizing business disruption
• Assess the performance of existing Salesforce features and integrations, making recommendations for enhancements or upgrades
• Maintain comprehensive documentation for configurations, processes, and changes to ensure transparency and team alignment
• Act as the bridge between IT and business teams, providing clear updates and ensuring alignment with organizational goals

What you need to succeed:

• Professional experience working with Salesforce Sales Cloud and implementing related projects
• Proficient in developing and maintaining advanced Salesforce automations using tools such as Flows, ensuring efficiency and compliance with documented business processes 
• Salesforce Administrator and Platform App Builder certifications
• Hands-on experience with connector tools such as Workato, Celigo, or MuleSoft for integrating third-party applications with Salesforce
• Familiarity with CPQ tools and their implementation within Salesforce
• Proven ability to design and deploy custom Salesforce solutions, including advanced automations, custom objects, and data models
• Demonstrates expertise in system integration patterns, including REST APIs and HTTP protocols, to design and manage integrations between Salesforce and third-party platforms
• Strong analytical skills to resolve complex technical issues independently
• Demonstrated success in managing Salesforce projects from inception to completion, with a focus on delivering quality outcomes
• Excellent interpersonal skills to work effectively with cross-functional teams
• Exceptional written and verbal communication skills in English

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country  

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out by office here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunity employer. If your professional profile aligns with our specific hiring requirements and Guiding Stars, we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.