Wireless Lab Leader (Eng 4) PA - Philadelphia, 1800 Arch St

• E2E wireless network performance measurement (KPIs for both Cellular and WiFi) using standard collection tools such as Netscout and Mobile device apps. 

• Design network data collection solutions for performance monitoring and identification of connectivity experience issues  

• Identification, collection and analysis of network performance data across Cellular and WiFi networks 

• Experience in working with LTE, 5G NSA, SA and WiFi technologies 

• Analyze performance data to identify the root cause for connectivity issues experienced by the mobile device users 

• Analysis of Field test data for issues and performance metrics 

• Lab reproduction of issues reported by subscribers for root cause analysis 

• Troubleshoot and triage issues associated with device, network  

• Support the test activities and provide trial and post-production support 

• Identifying solutions to improve network connection experience on mobile devices 

• Report generation and presentation to the stakeholders  

• Communicate effectively and convincingly with all areas of the company – technical and non-technical - as well as with external parties 

• Write technical specifications for assigned application components or major features/versions including functional specifications and design specifications.

• Design new software, supports applications under development, design the prototype application and customizes current applications.

• Build native mobile applications with an understanding of accessibility, localization, and offline needs.

• Create, maintain, and implement the source code that makes up the application or program.

• Develop and conduct routine maintenance on code to validate front-end, middleware, and database systems.

• Communicate with others to repair broken automation scripts and ensure delivery of quality solutions.

• Analyze, test, and assist with the integration of new applications, overseeing the documentation of all development activity.

• Research and analyze technical references to obtain knowledge and gain exposure on the latest developments in technology.

• Oversee the researching, writing, and editing of documentation and technical requirements, including evaluation plans, test results, technical documentation, and formal recommendations and reports.

• Work with the Quality Assurance team to determine if applications fit specification and technical requirements.

Preferred Requirements:

• 10+ years in Wireless Industry, including 2-3 years in end-to-end performance and user experience areas 

• Bachelor’s degree in engineering, Computer Science or related field 

• Strong problem solving and analytical skills, project management skills, communication (verbal and written) skills, and organizational/documentation skills 

• Excellent collaboration and coordination skills to work with a matrixed team from various internal organizations 

• Excellent presentation skills to technical and non-technical audiences 

• Coaching of other team members 

• Effective working knowledge of smartphone, operating systems (Android, iOS), and mobile wireless telecommunications ecosystem  

• Experience in E2E performance evaluation and user experience for mobile device applications 

• Working knowledge with Device Modems, Chipsets from Qualcomm and other major chipset vendors  

• Experience in use of tools like XCAL, XCAP, QXDM and QCAT to trace and diagnose device logs  

• Working knowledge of BSS provisioning flows 

• Familiarity with SQL and big data analytics is a plus 

• Experience in using Jira 

• Working knowledge of network probes like NetScout 

• Experience in working with crowd sourced data from mobile devices