Technical Project Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This Global Design team is filled with incredibly talented and high performing designers.
The Global Design Strategy and Foundations team has a team of global program and project managers enable Global Design to work with autonomy, mastery, and purpose by centralizing important decisions and functions. We work together to turn complexity into clarity, enabling team members to be more informed, more collaborative, and more creative. And we provide insight and guidance to influence decision-making, improve processes, and support success for everyone in Global Design. We are open, humble, creative, and helpful.
We prioritize, plan, and connect so that design can deliver. The output of the work we do with design, engineering, product and business teams reaches millions of homes as they are relaxing, troubleshooting, and connecting.

Job Description

The Technical Project Manager 3 is a key member of the Global Design team reporting into the Director of Global Design Strategy and Foundations. Global Design has ten sub teams that all contribute to a shared goal of consistency and exquisite user experience.  Employing a consistent approach to the planning and execution process across all release vehicles is critically important to ensure optimal quality and reliable communication (e.g., progress of work, release communications). As a Technical Project Manager, you are assigned a sub team and play a vital role as a trusted partner to advise and guide efficient planning and execution activities within that platform.You provide consultative, practical, and hands-on services that support the design, product and engineering stakeholders, listening to their needs and proactively addressing them through a process of continuous improvement. There will also be roadmap projects that you help organize and drive the team to completion. You will interact with a mix of stakeholders across the design, product and engineering disciplines at all levels, including senior leaders. You will have direct and meaningful impact on helping your assigned platform team efficiently and predictably deliver quality software.

Primary Duties and Responsibilities

• Be a trusted partner within your assigned sub team. Enthusiastically dive in and get your hands dirty while encouraging and enforcing the teams to plan and execute their work efficiently and responsibly, following standards, best practices, and established business rules.
• Ensure that design activities (primarily in Smartsheet and Jira) are accurately maintained in our systems of record, including status updates, linking to roadmap, etc. Here, too, there will be a combination of hands-on contribution to maintaining the integrity of our tracking systems, alongside driving the teams to accurately maintain their work in these systems.
• Coach teams on implementation of planning and execution ceremonies, building good habits that reinforce the standard operating procedures.
• Lead some planning and execution ceremonies across and within design teams, ensuring alignment and continuous improvement.
• Understand the underlying team dynamics, help remove blockers and allow the team to operate smoothly.
• Be able to coalesce the day-to-day, on-the-ground team behavior into a concise, clear story of how they are doing, where their challenges lie, and what strategies we should employ to improve.
• Facilitate design ceremonies.

Shape & Reinforce Standards and Best Practices

• Contribute to the shaping of standard operating practices as part of a centralized Global Design Program Management team. Bring the insights you have gathered from your assigned sub team and make recommendations for improvements.
• Educate, drive, and foster the adoption of the standard practices within your assigned platform.
• Work together to foster a culture of teamwork and commitment to best practices.

Program & Project Management

• Some projects will be roadmap deliverables with a predefined goal and scope. In these cases, develop a project plan that lays out an approach and timeline to reach the goal. Collaborate with key stakeholders to execute the plan and deliver success. Some projects will be loosely defined and require you to hone the scope, solution, and schedule.
• Leverage internal tools for planning and execution (e.g., Smartsheet, Jira, Excel, Confluence, etc.) providing visibility and accountability for project team members.
• Escalate risks and drive towards solutions that mitigate risks proactively. 
• Look for opportunities to create efficiencies and improve processes.
• Make project scheduling decisions in conjunction with the lead designers or facilitate conversations necessary for decision making.
• Identify and manage critical path and risk areas and create risk response and mitigation plans.

Communication

• Ensure visibility of your sub-team’s roadmap throughout the planning and execution lifecycle leveraging system of record tools (i.e., Jira, Aha) in doing so.
• Communicate status of active work updates to indicate on-track, at risk, delayed and articulate proactive mitigation efforts.
• Provide metrics that allow the team to make data-driven decisions about how to operate better and deliver with peak efficiency, predictability, and quality.
• Ensure quality in your written and verbal communication that is clear and concise.
• Report on project's progress
• Report weekly (or as necessary) on any risks/issues.
• Escalate issues as required to unblock open issues.

Other Responsibilities

• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Job Knowledge, skills, and abilities (KSA’s)

• 5+ years relevant experience in project, program, or ops role. Design exp is a plus.
• Must have a minimum of 5 years’ experience managing the Software Development Life Cycle (SDLC) or Design team project management
• Must have strong communication skills and a demonstrable ability to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Experience developing comprehensive project plans supporting design focused projects and/or software development deliverables.
• Proven track record of strong organizational skills. Ability to set priorities, track work, and be transparent.
• Ability to explore innovative ways to address operational or organizational pain points.
• Must be effective at influencing and leading teams through cooperation and trust to achieve results in the organization's best interest.
• Proficient in Jira, Confluence, Smartsheet, MS Office products.
• Bachelor’s degree
• Selected candidate will be required to work Eastern Standard Hours.
• Working conditions
• The role will require you to successfully execute projects with team members located in multiple remote locations and time zones.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Agile Methodology, Continual Improvement Process, Cross-Team Collaboration, Software Development Life Cycle (SDLC), Technical Project Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.