Sr. Product Analyst, Shield Devices

Location: Philadelphia, Pennsylvania, US

Employment Type: Full Time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is part of the Shield Device Ecosystem & Lifecycle Management team and is responsible for supporting the planning, launch, and ongoing optimization of Shield-connected devices and experiences across the connected home ecosystem. The Sr. Analyst will help drive device lifecycle initiatives including forecasting, launch readiness, operational planning, customer experience optimization, and ecosystem performance management. This individual will partner cross-functionally across Product, Technology, Operations, Customer Experience, Marketing, Sales, and external device partners to support successful device launches, integrations, and lifecycle execution.

Job Description

Core Responsibilities

• Support planning, launch, and lifecycle management activities for Shield-connected devices and ecosystem experiences
• Assist with device ecosystem integrations, retail readiness, accessory planning, and go-to-market execution for new device initiatives
• Partner with Product, Technology, Operations, Customer Experience, Sales, Marketing, and external vendors to support successful device delivery and ecosystem coordination
• Analyze device performance, customer insights, operational metrics, and business trends to identify opportunities for optimization and growth
• Support lifecycle initiatives including upgrade strategies, break/fix analysis, device performance management, and customer experience improvements
• Build reporting, business cases, executive presentations, and operational analysis to support strategic and operational decision-making
• Help coordinate cross-functional alignment and execution across multiple device, integration, and customer experience initiatives
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor’s Degree or equivalent experience
• Generally requires 3–5 years of related experience
• Experience supporting device operations, product lifecycle management, ecosystem integrations, go-to-market execution, or connected home initiatives
• Strong analytical, organizational, and problem-solving skills
• Experience with forecasting, business analysis, operational reporting, or launch coordination preferred
• Excellent communication and cross-functional collaboration capabilities
• Ability to manage multiple priorities in fast-paced and evolving environments
• Strong proficiency in PowerPoint, Excel, and Word
• Experience within connected home, broadband, smart home, device ecosystem, or consumer technology categories preferred

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Product Marketing; Product Lifecycle Management (PLM); Connected Home; Data Analysis; Stakeholder Management; Cross-Functional Partnerships; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years