Sr. Director, Network Maintenance

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the direction and planning of the Network Maintenance department. Establishes procedures, performance standards and best practices. Establishes goals, plans calendar, develops budget, plans and oversees projects and ensures personnel is in compliance with Company and federal safety and employment regulations. Develops and mentors staff. Participates in performance reviews. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

Core Responsibilities

• Directs the preparation and implementation of policies, procedures and standards. Makes changes and updates in policies, procedures and best practices using recommendations and knowledge of advances and changes in Network Maintenance technology and services.
• Identifies and drives operational improvements to create efficiencies with regards to cost and performance.
• Directs, attends and participates in staff meetings and related activities; attends workshops to keep up-to-date with technical issues.
• Ensures proper resources are available for the training and continued education of Network Maintenance Technicians and management. Advises on all maintenance activities, proper work methods, quality standards and equipment.
• Plans department calendar and creates operational and performance goals. Communicates activities and goals to management.
• Establishes department safety regulations and ensures that they are in adherence to federal (OSHA) safety regulations. Keeps safety and training manuals updated. Adds provisions, as necessary and works with Human Resources and Legal on verbiage.
• Creates and advocates performance standards and guidelines for field operations. Monitors ongoing work safety programs in compliance with OSHA standards. Promotes safety awareness (and OSHA regulations) in order to provide a work environment free from injury.
• Develops and mentors staff and monitors to ensure performance meets Company standards. Participates in performance reviews.
• Develops and is accountable for adhering to department budget.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Change Management, Leadership, Network Maintenance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.