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Comcast

Senior Manager, Compliance Technology

Philadelphia, PA US
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Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

A Senior Manager role in the Legal Risk & Governance office within the Cable Law Department. Specifically, the role will be on the Operations Compliance team, focusing on compliance policy implementation through the deployment of compliance tools, workflows and reporting. Leading a team of senior analysts, the Senior Manager will be responsible for learning the applicable business processes and the risk environment; gathering business requirements and use cases; defining, developing and deploying system solutions, workflows and compliance controls; and setting monitoring requirements. The role provides exposure to the entire Comcast Cable business and requires working cross-functionally with other departments across all levels of the organization.

Job Description

Core Responsibilities

  • Manages the implementation of compliance plans and controls in assigned operational areas with a significant degree of independence. 
  • Works with subject-matter experts (SME) within the Law Department and in other departments to understand business processes and legal and regulatory requirements, assess compliance risk and operational needs, and develop corresponding compliance solutions, balancing proper controls with process streamlining and automation. 
  • Defines requirements for compliance data collection and monitoring, working with the reporting and data analytics teams through the development life cycle.  
  • Generates reports and analyzes trends from available dashboards, audits and other sources to identify issues and create escalations as needed. 
  • Oversees the filing of regulatory reports to government agencies in assigned areas. 
  • Leads regular sessions with business and legal stakeholders to review performance, discuss gap areas and enhancement opportunities, and establish action plans. Prepares materials for sessions and manages issue logs and action items, ensuring follow up. 
  • Prepares presentations, background documents and reports for senior management reviews of performance in assigned areas. 
  • Areas of responsibility will be varied and evolving to address emerging compliance risks. These may include policy controls (e.g., gifts & business entertainment, conflicts of interest, background checks), procurement and trade regulations (e.g., international trade controls, anti-bribery/anti-corruption), consumer protection (e.g., call and texting compliance, collections), cable system operations (e.g., emergency alerts system), and sustainability/environmental regulation. 
  • Manages direct report(s) to support areas of responsibility. 
  • Manages vendor relationships for systems used in areas of responsibility, including quarterly business reviews, product roadmaps, operational issue escalations, and contract renewals. 
  • Consistent exercise of independent judgment and discretion in matters of significance. 
  • Other duties and responsibilities as assigned. 
Qualifications:
  • Bachelor’s degree; Master’s degree or compliance certification preferred 
  • Minimum of 7-10 years relevant work experience 
  • 5+ years in compliance technology, system/workflow automation, operational risk analysis, management or technical consulting, or similar roles in regulated environments 
  • Demonstrated ability to create and execute complex program plans, delivering on time and to quality requirements, while driving multiple workstreams at the same time 
  • Strong problem solving and critical thinking skills and comfort with ambiguity 
  • Exceptional written, oral, interpersonal skills and the ability to effectively interface with senior management 
  • Strong Microsoft Office skills, including presentations and data analysis 
  • Significant experience with workflow tools (e.g., ServiceNow, Workday, Zendesk, Bryter)

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Data Analysis, Program Management, Requirements Definition, Workflow Applications

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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