Senior Manager, Communications, TPX PA - Philadelphia, 1701 John F Kennedy Blvd

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

At Comcast, we are passionate about making the customer experience our best product. We bring together the best in media and technology, driving innovation to create the world’s best entertainment and online experiences. As a Fortune 30 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

The Technology, Product, Experience (TPX) organization acts as the engine for much of this innovation, developing and delivering our Xfinity and Comcast Business products and services, as well as the tools that our teammates use to support our customers. In addition, the team is responsible for the network that allows the delivery of those products and services to residential and business customers. The TPX Communications team delivers business-critical and business-as-usual communications to ensure that all TPX employees and key stakeholders understand and engage in achieving our company wide and TPX goals.

We are seeking a Senior Manager of Communications, who will join the TPX Communications team, helping support our communications efforts and make a meaningful impact. This individual will be responsible for helping to develop and execute strategic leadership and employee communications, as well as engagement activities and communications initiatives that span the Technology, Product, Experience organization. This person will report to the Executive Director, Communications.

The Senior Manager of Communications will partner with senior executives and leaders within the Wireless Technologies and New Business organization, the Senior Leadership Forum of the Technology, Product, Experience organization and communicators company-wide, to drive and integrate communications strategies across the business. The person in this role will take a holistic approach, ensuring that communications are developed and executed with an eye for the intended audiences, including the diverse group of employees we serve. The person will be a key contributor in a fast-paced, complex and constantly changing environment, leveraging communications expertise and or collaborating with cross-functional teams established to implement major new initiatives.

Job Description

Core Responsibilities

• Develops and executes strategic employee communications and engagement plans designed to support the business objectives, long-term goals/strategies and projects of the Wireless Technologies and New Business organization and other TPX wide initiatives.

• Liaises with partners in Corporate Communications to proactively integrate communication approaches to internal communications and serves as a key contributor to the communications team’s editorial content strategy.

• Leads the execution of cross-organization engagement opportunities such as National Engineers Week, inclusive of project planning, communications strategy and production of events/activations. Also supports other TPX wide initiatives.

• Leads the development and execution of the organization’s monthly newsletter and is responsible for reporting analyzing results and using that data to make strategic recommendations for refinement.

• Works with the Executive Director, Communications to support the communications needs and opportunities of some of the organization’s senior leaders, including the Senior Leadership Forum, to ensure alignment around and promotion of the organization’s goals and progress, leveraging key moments (annual kick off and midyear meetings/broadcasts, quarterly showcases and quarterly people leader briefings).

• Also works with the Executive Director, Communications to support communications and engagement opportunities within the Global Product organization.

• Partners with HR, communications leads across the enterprise (including global colleagues at Sky and in other BUs) and other key stakeholders to ensure alignment across the company and the timely and effective dissemination of messaging and materials to employees.

• Provides support and guidance within teams or projects/initiatives as needed; leads projects that involve cross-functional partners as necessary.

• Strengthens and develops new strategies for how to reach employees across our diverse population who work in and outside of the physical workplace.

• Manages consultants/contracted resources as needed, including creative agencies, event planning firms, graphic designers, etc.

• Keeps communications fresh, creative, and engaging; regularly develops and explores new ideas and strategies, such as social forums and platforms.

• Ensures proper post-project analysis and “continuous improvement” approach, with a keen eye for metrics and communications effectiveness.

• Consistently exercises independent judgment and discretion in matters of significance.

• Other duties and responsibilities as assigned.

Qualifications

 

• Bachelor's Degree or equivalent; business, communications, or journalism preferred.
• Generally requires 8+ years related experience, preferably relevant internal operational communications experience.
• Ability to write quickly and clearly; distilling complex concepts into key messages is critical in a fast-paced environment.
• Flexibility and willingness to adapt and accept a wide variety of assignments (that require a “flow to the work” mentality). Demonstrated ability to develop effective partnerships across the organization at all levels.
• Superior oral and written communication skills.
• Excellent verbal communication and interpersonal skills.
• Strong project management skills.
• Affinity for technology.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Proficiency in graphic design applications (Photoshop, Illustrator, In Design, etc.) and experience with online content management and publishing systems a plus.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Executive Communications, Project Management, Writing

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.