Manager - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager will be part of the Engineering Experience team and will be responsible for maintaining the release engineering and cloud control planes utilized to support our developers. The manager will embrace a software-driven approach to operations, managing infrastructure as code, leveraging deployment pipelines, with a focus on automation, observability and resiliency.

Job Description

Position: Manager Engineering Operations

Experience: 12.6 years to 15.6 Years

Job Location: Chennai

Here are some of the technologies we use:

• Akamai, CloudFront, Cloudfare
• AWS/GCP/Azure
• Docker, Kubernetes, Helm
• Python, NodeJS, Java
• RDS and other cloud database solutions

 Skills & Requirements

• Lead a team of Engineers, following agile methodologies
• Manage jira service desk queues. Completing work and escalating work to other teams.
• Provide technical consultation to, and collaborate with product delivery teams
• Manage requirements gathering and task prioritization
• Collaborate with Engineers and Software Delivery teams to define and implement software deployments, monitoring, and infrastructure requirements
• Ensure platforms are highly available, resilient, fault tolerant, performant, and observable
• Promote SRE and DevOps principles, including automation and self-service
• Ensure Service Level Objectives and Service Level Indicators are defined and measured
• Infrastructure provisioning and management
• Lead development of custom software for automation, observability, or other requirements
• Develop methodologies to safely deploy and test network and infrastructure changes, including customized tests and chaos engineering
• Ensure operational documentation, wikis, and readmes are maintained
• Troubleshooting and problem solving
• Participate in code reviews
• Mentor, and provide feedback to engineers
• Provide support for operations and delivery teams to remediate production issues as appropriate
• Build cloud-agnostic solutions that can be quickly deployed against a wide variety of cloud computing providers

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.