Manager Broadcast Engineering Ops

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly skilled and motivated Master Control Manager to oversee the operations of our master control environment and manage customer relationships. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, dynamic environment.

Job Description

Key Responsibilities:

• Oversee the daily operations of the master control room, ensuring all broadcasts run smoothly and on schedule.
• Manage and maintain broadcast equipment, including video servers, audio consoles, and automation systems.
• Troubleshoot and resolve technical issues quickly to minimize downtime and ensure high-quality broadcasts.
• Communicate effectively with team members, including producers, directors, and on-air talent, to coordinate programming and resolve any issues.
• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
• Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction.
• Offer technical support and training to customers, helping them troubleshoot issues and optimize their use of our services.
• Collect and analyze feedback from customers to identify areas for improvement and implement solutions.
• Track performance and report on-air metrics to ensure broadcast quality and efficiency.
• Analyze on-air metrics to identify trends and areas for improvement.
• Ensure compliance with all broadcasting regulations and industry standards.
• Stay up to date with industry trends and new technologies to continuously improve operations.

Required Skills and Qualifications:

• Bachelor’s degree in Broadcast Engineering, Communications, or a related field.
• Minimum of 5 years of experience in a master control environment or similar role.
• Strong technical proficiency with broadcast equipment and automation systems.
• Excellent attention to detail and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage time effectively and handle the pressure of live broadcasting.
• Experience in customer service and relationship management.
• Knowledge of broadcasting regulations and compliance requirements.
• Ability to adapt to new technologies and workflows.
• Strong analytical skills and the ability to interpret data to improve operations.

Preferred Skills:

• Experience with specific broadcast automation systems and software.
• Previous experience in a leadership or supervisory role.
• Additional certifications in broadcast engineering or related fields.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Skills

Broadcasting Media, Customer Experience (CX), Emerging Technologies, Workforce Development

Compensation

Primary Location Pay Range: $105,729.36 - $158,594.04

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.