Engineer 5, Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating as a technical expert. Plans and directs project teams, troubleshoots operational issues, providing technical solutions to operational problems, contributes to new product implementation, implements existing products and services and the provides overall upkeep and maintenance of designated areas of engineering. Applies expert engineering methodologies in one or more engineering areas. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams.

Job Description

Core Responsibilities

• Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Functions with great autonomy and independently provides guidance and recommended solutions to complex technical issues within and outside the department.
• Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
• Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
• Provides input to engineering and vendors on defects and required enhancements. Provides consultative direction and develops long-term objectives and plans. Determines resources, technology and course of action to achieve results.
• Reports performance related to operations and project status to management. Identifies and recommends areas requiring change or modification.
• Performs complex and routine maintenance tests for designated areas of engineering. Identifies and isolate issues. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
• Plans and directs multiple projects, often spanning different engineering disciplines within the organization, to develop strategies, proposals and communications plans.
• Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures. Applies expert engineering methodologies in one or more engineering areas.
• Advocates for internal/external customers' business leads--must influence and drive Comcast executives to make new investments in technology and opportunities. Serves as internal expert within department relative to the most complex development problems and provides solutions which are highly innovative and ingenious.
• Provides functional, team and program leadership on a regular basis on multiple projects, spanning different engineering disciplines within the organization. Takes the lead on developing new principles and concepts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.