Engineer 3, Engineering Operations - 8745

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Description

DUTIES: Design and develop automation software using C, Bash, Python, SQL, JavaScript, HTML, AVR, PIC Microcontrollers, ARM Cortex M3, MPC 2129, FTDI USB chip triaging, low-level drivers, Visual Studio, GIT, Linux, Wireshark, GDB, Strace, Splunk, and Elastic; develop Django projects using Python automations including Netmiko, Pandas, Numpy, and Pyspark, AWS, Paramiko, and Shell scripting; perform incident triaging and debugging; implement Docker services; utilize AWS for data storage; validate architectural data; use communication protocols including UART, I2C, I2S, CAN, SPI, and PCI (Peripheral Component Interface) EXPRESS; perform hot and cold check tests on hardware boards; work with Octoscope, Oscilloscope, IXIA, and Veriwave Field frequency testing, over the air testing, and chamber testing for 802.11n, 802.11ac, 802.3, and Bluetooth protocols; work with WiFi 6, WiFi 6E, and WiFi 7 technologies; perform BIOS development; design graphical chips for hardware embedded motherboards; validate and test hardware and software in embedded systems; troubleshoot technical differences, both in hardware and software, including firmware levels, Boot code, and Assembly code; provide operational support, including incident management, change management, and problem management, to 500+ OSS/BSS (operations support system and business support system) production systems; ensure the reliability and uptime of business-critical systems used by customers, including billing, activation, middleware, customer care, and field technician applications, as well as other enterprise management systems; support various applications hosted on WebLogic and different cloud environments, including Pivotal Cloud Foundry, OpenStack, and AWS; collaborate with development teams to understand application changes and identify potential issues that may arise; utilize AppDynamics, Splunk, Grafana, and Kibana to create alerts and dashboards for detecting any application issues; triage production and customer issues using ServiceNow, Postman, SOAP UI, SQL, PL/SQL, and Introscope Enterprise Manager; conduct testing and profiling to measure application performance; and plan wargames to uncover any underlying issues with the application/network architecture, and ensure the speedy resolution of any outages. Position is eligible for 100% remote work.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering, or related technical field, and two (2) years of experience developing automation software using C, Bash, Python, SQL, JavaScript, HTML, AVR, PIC Microcontrollers, ARM Cortex M3, MPC 2129, FTDI USB chip triaging, low-level drivers, Visual Studio, GIT, Linux, Wireshark, GDB, Strace, Splunk, and Elastic; developing Django projects using Python automations including Netmiko, Pandas, Numpy, and Pyspark, AWS, Paramiko, and Shell scripting; performing incident triaging and debugging; implementing Docker services; utilizing AWS for data storage; validating architectural data; using communication protocols including UART, I2C, I2S, CAN, SPI, and PCI (Peripheral Component Interface) EXPRESS; performing hot and cold check tests on hardware boards; working with Octoscope, Oscilloscope, IXIA, and Veriwave Field frequency testing, over the air testing, and chamber testing for 802.11n, 802.11ac, 802.3, and Bluetooth protocols; working with WiFi 6, WiFi 6E, and WiFi 7 technologies; performing BIOS development; designing graphical chips for hardware embedded motherboards; validating and testing hardware and software in embedded systems; and troubleshooting technical differences, both in hardware and software, including firmware levels, Boot code, and Assembly code.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Automation Development, BIOS, Bluetooth, Communication Protocols, Django Development

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.