Eng 3, Software Development & Engineering-1

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

As an Engineer 3, Software Development specializing in Middleware, AI/ML Integration, and Automation, you will design and develop advanced automation solutions, leveraging AI/ML the latest in AI/ML technologies. This highly specialized role focuses on integrating third-party applications, building CI/CD pipelines, and extending automation capabilities using AI and Machine learning, including large language models (LLMs). You will work on developing scalable solutions that automate complex telecom and enterprise systems while ensuring seamless cross-platform communication and optimal performance.

Key Responsibilities:

• Design and develop middleware integration frameworks that automate interactions between telecom systems (Cisco Broadsoft, Sonus SBC) and third-party applications, while leveraging AI/ML technologies to extend automation capabilities.
• Develop AI/ML-driven automation solutions, including the integration of large language models (LLMs), to streamline middleware deployments, third-party app integrations, and infrastructure management processes.
• Lead the development of CI/CD pipelines to automate the deployment, testing, and integration of middleware solutions and third-party applications, incorporating AI/ML models to optimize software delivery.
• Integrate third-party applications into middleware platforms, developing software solutions to automate communication and data exchange, using AI/ML for intelligent decision-making and adaptive automation.
• Architect and automate infrastructure environments (RHVM on HPE Synergy) using Ansible, focusing on integrating AI/ML technologies for advanced system configurations and middleware platform management.
• Build and maintain CI/CD pipelines that enable automated testing, integration, and deployment of middleware and AI/ML-powered systems, ensuring fast and reliable software releases.
• Implement AI/ML-driven validation strategies for middleware solutions and third-party applications, ensuring performance, scalability, and adaptability through advanced automation techniques.
• Collaborate with cross-functional teams to define technical specifications and integration requirements, including the application of large language models for predictive analytics, natural language processing, and automation enhancements.
• Lead the design and code review process for middleware and AI/ML integrations, ensuring adherence to industry best practices and standards.
• Troubleshoot complex integration issues involving middleware platforms, third-party applications, AI/ML models, and networking components, driving continuous improvement in software solutions.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, with a focus on software development, automation, and AI/ML technologies.
• 3+ years of experience in software development, focusing on building automation frameworks for middleware solutions, third-party app integration, and AI/ML-based automation.
• Expertise in development of protocol synthetics (sip, rtp, https, diameter, imap, pop3) and infrastructure automation tools like Ansible for server builds, middleware deployments, and large language models (Llama).
• Proven experience in developing and automating CI/CD pipelines, including automated testing and continuous delivery of middleware, third-party applications, and AI/ML-powered systems.
• Strong proficiency in middleware development for telecom systems (Cisco Broadsoft, Sonus SBC) and hands-on experience in integrating third-party applications with AI/ML models and enterprise platforms.
• Hands-on experience in infrastructure automation and private cloud management (RHVM, HPE Synergy), with a focus on integrating AI/ML models to enhance automation capabilities.
• Deep knowledge of AI/ML technologies, including experience working with large language models (LLMs), predictive analytics, and natural language processing to improve automation.
• Proven ability to lead software development and AI/ML integration projects, focusing on automating middleware, third-party systems, and enhancing performance with AI-driven solutions.
• Experience developing AI/ML-powered automated testing solutions within CI/CD pipelines to validate middleware, third-party app integrations, and AI/ML models for optimal performance and scalability.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Acme Packet SBCs, BroadSoft BroadWorks, IP Multimedia Subsystem (IMS), SIP VOIP, Sonus SBC, Telecommunications

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.