Director 2, Sales Engineering

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for assisting the marketing and sales teams on solutioning and the technical aspects throughout and after the sales process. Direct the Sales Engineering efforts, leading technical resources to assist the Sales team in winning new customers and maximizing revenue. Participate in sales calls and prospect meetings, providing product demonstrations via video conference and, as needed, in person, and working with prospects at both a technical and business level. Responsible for overseeing the enterprise wide Client/Sales Engineering team selling Comcast High Capacity Ethernet Networks, Internet, Video and Advanced Voice based services to Enterprise/Metro E, Mid-Market and National Accounts. Directs a team of sales engineering managers responsible for individual territory results. Influences and integrates overall team strategy to meet and exceed company goals. Establishes and is responsible for the overall departmental budget.

Job Description

Core Responsibilities

• Provide leadership, development and training to a cross functional team.
• Establishes the overall strategy and direction for the sales engineering department. Leads change management efforts when modifying the department strategy.
• Develops key leadership relationships to ensure the collaboration between the sales engineering team and National Engineering and Technical Operations (NETO).

• Participate in sales calls and prospect meetings, providing product demonstrations in person and via video conference and, as needed, in person, and working with prospects at both a technical and business level.

• Develop operations budgets and manage organization sizing according to the number of products and channels supported.
• Provide leadership and guidance to the Division and Regional teams on product development direction and optimized solution options for cost effective construction and service delivery.
• Establishes department processes and procedures and makes necessary modifications to improve sales effectiveness and cycle time reduction.
• Provides technical support to the product portfolio, developing customer solutions, and maintaining technical knowledge in the company’s applications.
• Coordinate pre-sales support resources including product development, engineering, and technical support as needed.
• Stays abreast of competitive landscape and emerging technologies to best position Comcast in the marketplace.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.