Intern Site Reliability Engineer - (Technical Support Engineer) 

Cork, Ireland (Office)

Cohesity radically simplifies data management. We make it easy to back up, manage, and derive value from data -- across the data centre, edge and cloud. Cohesity also helps ensure data is in compliance and protected against ransomware attacks. We offer a full suite of data management services consolidated on one multi cloud data platform, reducing complexity and eliminating mass data fragmentation. Cohesity can be delivered as a service, self-managed, or provided by a Cohesity-powered partner. 

We’ve been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN’s Coolest Cloud companies. Our growth is off the charts, and we’re just getting started!

The Intern Site Reliability Engineer (or Technical Support Engineer) is a technical support role within the Cohesity Support organization. The position is based in our local support office in Cork city centre, where you will have the opportunity to work with other talented engineers in a highly collaborative team environment, learning from a top performing group of talented support engineers. This opportunity will allow you to continuously develop your skills, gain confidence and grow your network. We are looking for passionate people who possess a willingness to learn as well as excellent communication and customer service skills to join our team!

Primary Job Responsibilities

• Support Cohesity customers with case opening processes, initial problem assessment and documentation, and routing to appropriate technical resource
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with the global Cohesity Support Team, Cohesity Engineering, and Account Management Teams
• Provide the best experience possible for Cohesity Support customers, both internal and external
• Use available tools to investigate and troubleshoot technical issues
• Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Propose process improvements with solutions 
• Ability to work within a team and work on your own initiative

Required Skills

• You are passionate about customers; their success is your success.
• You have hands-on knowledge and understanding of Linux Command Line utilities.
• You have basic knowledge of networking, or database administration, or cloud environments (from classroom/education, or self-taught course work)
• You have great verbal and written communication skills; you are clear in your delivery and thorough with your details
• Your collaboration and organisational skills make it easy for you to prioritise and multitask without missing deadlines
• You have a natural curiosity to solve problems; you seek to understand how things work or why they don’t