Customer Quality Engineer

Location: Monroe, CT, United States

Primary Duties & Responsibilities

• Analyze customer feedback and complaints to identify improvements to product quality issues.

• Support customer quality activities including corrective actions, complaint management, and customer communications.

• Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.

• Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.

• Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams

• Participate in new product introduction, product transfer, and manufacturing scale-up activities

• Support and maintain the Quality Management System in accordance with applicable standards and procedures

• Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.

   

Education & Experience

• Bachelor's Degree in Engineering: Quality Engineering or Quality Assurance, Materials Science, Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field
• Minimum 3 years of Customer Quality or Product Quality Engineering experience
• Experience applying SPC, Process Capability Analysis, FMEA, and Six Sigma methodologies. 
• Experience leading root cause investigations and implementing corrective actions using an 8D approach.
• Experience working with manufacturing teams in a production environment
• Experience interacting with Customers and managing Quality related interactions
• Excellent communication and interpersonal skills
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Skills

• Strong understanding of quality engineering principles and methodologies
• Ability to translate Customer needs and expectations to shop floor requirements
• Strong problem-solving and root cause analysis skills
• Ability to effectively interpret and analyze technical data
• Strong understanding of process control and risk management concepts
• Ability to challenge assumptions and influence decisions through data and technical reasoning
• Demonstrated ability to achieve results independently and within cross-functional teams
• Strong organizational skills and ability to manage multiple priorities
• Experience with quality management systems and ISO-based manufacturing environments
• Proficiency with Microsoft Office and quality data analysis tools
• Ability to build effective relationships with Operations and Engineering, Product management, Key account management, and Coherent Customers
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Working Conditions

• This is an in-person position at our Monroe CT or Newtown CT site. Travel between sites as needed (3 miles)
• Office and manufacturing floor environment with regular interaction with production processes, inspection equipment, manufacturing personnel, suppliers, and customers.
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Physical Requirements

• Ability to occasionally lift/push/pull up to 25 lbs.

• Able to sit, stand, bend, squat, and walk throughout the facility

• Ability to work safely around manufacturing equipment and laboratory instrumentation

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Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.


Job Summary: The Customer Quality Engineer acts as the bridge between our Customers and Internal teams, ensuring that our products and services meet or exceed quality standards and Customer requirements. This role involves working directly with site Operations and Engineering to improve product quality, address customer complaints, and drive complaint resolution through formal quality investigations; including implementing corrective actions to prevent recurrence. This position will support product quality & play a critical role in partnering with our customers to understand and delivery their requirements. The Customer Quality Engineer will spend significant time investigating product quality issues and communicating directly with Coherent Ceramics key customers.