System Integration Engineer

Location: Bulgaria, Sofia (BG)

Experience Level: Experienced

Description

At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!

You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.

These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.

We are looking for a talented System Integration Engineer to join the SI team.

As a Cognyter you will:

• Responsibility for supporting complex systems at customer site, based on multipart technology:
• Install, configure, and test, HW appliances, operating systems, application software, and system management tools
• Liaise with vendors and other 3rd party technical personnel for problem resolution
• Customer-facing responsibility:
• Manage the ongoing support discussions with technology and operation teams
• Serve as the first escalation level and customer focal point for systems under implementation
• Act as the customer's trusted advisor and mediate between the customer and tiers’ support units
• Engage with customer teams to understand the reported issues and demonstrate the fixes
• Collect, compose, review, and present the Root Cause Analysis

Requirements

For that mission you'll need:

• BS/MS degree in Computer Science, System Engineering, or a related subject
• Proven work experience of min 3 years as a Support Engineer / System Engineer
• Technical troubleshooting and debugging skills
• Ability to write technical documentation
• Operating systems Windows & Linux (RHEL, Ubuntu)
• Automation tools: Ansible
• Containers and orchestration: Kubernetes, Helm, Docker
• CI: Jenkins, Jenkins pipelines
• Scripting languages: Python, Bash
• Big Data (Hadoop, HDFS, Kafka)
• HW appliances diagnostics and repair
• WAN & LAN communication equipment
• Virtualization (Vmware, HyperV)
• Willingness to travel abroad up to 30% per year
• An endlessly curious mind

Nice to have:

• Telecom (GSM, LTE, 5G) signaling methods, Payload types, Carrier-class networking
• Central storage solutions and enterprise server hardware (EMC, Netapp, HPE, Dell)
• Circuit switch, packet data and ISP networks (GSM, LTE, HSPA, PSTN, IP, MPLS, Ethernet)
• Database administration and maintenance, MS SQL and postgreSQL
• Infrastructure security and technologies, integration of security appliances