Role and responsibilities
- Develop and execute Customer Success plans anchored in Customer business targets and value roadmaps, supporting the overall account strategies
- Develop trusted advisor relationships with key stakeholders to ensure alignment between customer needs and Cognite product- and account strategy
- Stay up-to-date on and continuously coach customers on new Cognite developments and how to realise value from these in practice (and keep track through to realisation!)
- Drive user adoption at scale through training, evangelism and project deployments as needed
- Facilitate and promote interaction between Cognite product programs and customer end users
- Be the voice of the customer within Cognite – provide valuable input to internal product planning and release cycles, and assist with high-severity requests or escalations as needed
- Develop joint success stories with customers for internal and external communication contributing to a broad and substantial reference base
- Get customers engaged through 1:many channels such as Cognite Hub, newsletters, webinars and events
- Help foster a collaborative climate between internal Cognite functions to rally around our joint mission of making our customers successful
We believe most of these qualifications match you
- Bachelor Degree in Business, Engineering, Computer Science or similar (Masters or MBA preferred)
- 2-8+ years experience (Manager/Director) in customer-facing role within business consulting, technology development or similar, preferably having worked with one or more of Cognite’s target industry domains (Energy, Manufacturing, EPCI) and gained understanding of common customer pain points
- Proven ability to manage complex stakeholder landscapes, building credible relationships on various levels of the organisation
- Experience in preparing and hosting a wide variety of customer meetings, including workshops, business reviews, (product) demos and similar
- Proven ability to create alignment with and drive collaboration across functions towards a common goal
- Preferably experience developing strategic customer success or account plans, with ability to connect with and align across stakeholders from the boardroom to the shop floor
Traits that will help you be successful
- Structured and detail-oriented, with strong communication skills
- Intrinsically motivated by driving successful outcomes for our customers
- High willingness to collaborate across functions
- Tech-savvy and able to be hands-on as needed
- Takes initiative and follows through on commitments
- Passionate about what we do at Cognite
- Want to have fun at work, and build a great team culture!
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