Engineering Manager

About Cognigy

Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language and on any channel. Cognigy is shaping the future of customer service, creating AI Agents by perfectly combining Generative and Conversational AI to increase customer satisfaction and actively support employees in real-time.  

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be leading the automation of conversations to make life easier for everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role

Our engineering department is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. With strong collaboration from our Support, QA and SRE Teams you will be ensuring the delivery process and the stability of our products. 

With the backing from our Product and People Team, our Director/Architect and VP of Engineering we are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers. 

Engineering Manager

Job location: on-site in Düsseldorf or remote in Germany

Your challenge: 

• Managing, mentoring and coaching a team of software engineers 
• Provide resources to improve the engineers’ skills 
• Goal setting and quarterly assessment of team members 
• Training the team according to best practices, to ensure a high-quality product 
• Work to remove obstacles blocking the engineers from achieving their objectives 
• Setting up organization structures and processes for fast flow and scalability 
• Facilitating the communication between engineering disciplines 
• Together with the Product Owner and Tech Lead, define and drive initiatives for long term improvements within the team 
• Human Resource Management related tasks, such as recruitment, remuneration, career planning, long-term vacation planning 

About you

• Previous experience leading and managing engineering teams 
• Clear communication and conflict resolution skills 
• Results oriented with a pragmatic mindset 
• You thrive in dynamic environments and can effectively manage shifting priorities 
• Able to communicate technical and non-technical directions 
• Empathetic personality who believes in giving and receiving open feedback 
• You know how to build a supportive and trusting environment within the team 
• You are personable and enjoy interacting with people