Senior Forward Deployed Engineer

Location: United States

Department: CodeRoad

Forward Deployed Engineer (FDE)

About the Role

We are seeking a Forward Deployed Engineer (FDE) to work directly with our customers to design, build, and deploy high-impact technical solutions using our AI and software platforms. As an FDE, you will operate on the “front lines” of customer environments—solving complex problems, customizing applications, integrating systems, and ensuring successful adoption of our technology.

This role is ideal for engineers who thrive in ambiguity, want to work directly with users, and enjoy combining software engineering, product thinking, data expertise, and real-world problem solving.

What You’ll Do

Customer-Facing Engineering

• Partner directly with customer teams to deeply understand workflows, pain points, and operational needs.
• Translate business requirements into technical specs and actionable engineering solutions.
• Serve as the technical point of contact for customer engineering and operations teams.

Solution Design & Implementation

• Architect, build, and deploy custom solutions using our platform, SDKs, APIs, and AI/ML capabilities.
• Design and implement data pipelines, integrations, automations, workflows, or agentic systems tailored to customer environments.
• Develop applications or features that extend our core product to meet customer-specific use cases.

Deployment & Operations

• Deploy software in customer environments (cloud, on-prem, hybrid, or sensitive environments).
• Troubleshoot technical issues in real time and ensure reliable performance.
• Own end-to-end solution delivery—from design through deployment, testing, documentation, and training.

Product & Platform Feedback Loop

• Provide structured feedback to product and engineering teams based on real-world use cases.
• Influence product roadmap by identifying recurring customer patterns and opportunities.
• Collaborate internally on reusable components, best practices, and solution templates.

What You Bring

Technical Skills

• 6+ years of experience in software engineering, data engineering, ML engineering, full-stack development, or similar roles.
• Strong proficiency in one or more programming languages (Python, JavaScript/TypeScript, Java, or similar).
• Experience with APIs, distributed systems, cloud platforms (AWS/GCP/Azure), and DevOps fundamentals.
• Familiarity with AI/ML concepts, LLMs, data pipelines, or workflow automation (experience in all areas not required).
• Ability to architect solutions and integrate multiple systems in varied environments.

Problem Solving & Execution

• Skilled at rapidly understanding unfamiliar systems, datasets, and customer workflows.
• Strong analytical thinking and ability to solve unstructured problems with incomplete information.
• Comfortable owning projects end-to-end with high autonomy.

Customer & Communication Skills

• Comfortable being customer-facing at both technical and business levels.
• Ability to translate user needs into actionable engineering work.
• Clear communicator who can explain technical decisions to non-technical stakeholders.

Who You Are

• You thrive working directly with customers.
• You enjoy being hands-on and building things quickly.
• You are adaptable and energized by ambiguity.
• You can balance engineering execution with product intuition.
• You want your work to have immediate real-world impact.

Bonus Experience (Not Required)

• Experience deploying software in high-security or regulated environments.
• Previous work in consulting, integration engineering, or solution delivery roles.
• Exposure to LLMOps, agentic AI frameworks, or enterprise AI deployments.
• Familiarity with data governance, MLOps, or enterprise-grade analytics.

Why This Role Matters

As an FDE, you will be the face of our engineering capability within customer environments. Your work ensures our technology delivers real value and becomes embedded in mission-critical operations. You will solve meaningful problems, influence the product roadmap, and shape how AI and software are adopted across industries.