Sr. Data Engineer - Global Analytic
Location: IND Pune - Amar Tech Centre S No.30/4A 1
Time Type: Full time
Job Description
Job Title:
Sr. Data Engineer - Global AnalyticJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a detail-oriented and analytical Data Quality Analyst to join our team. This role is work from office role and you are responsible for Level 1 triage and batch quality updates, ensuring data accuracy and operational efficiency. The ideal candidate will have experience in data research, quality control, and reporting, with a strong ability to work with structured processes and tools.
Key Responsibilities:
- L1 Triage (SFDC Cases):
- Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.
- Perform first-pass fixes in staging environments when permitted.
- Route cases to the on-shore queue with supporting evidence when necessary.
- L1 Batch Quality Updates:
- Receive and analyze error files (diffs/exception reports).
- Research account discrepancies using trusted sources (e.g., D&B, open internet).
- Provide corrected batch update files in CSV format with fields including:
- Proposed_Correction
- Source
- Confidence
- Evidence_URL
- Reason_Code
- Weekly Operations Reporting:
- Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.
Location:
IND Pune - Amar Tech Centre S No.30/4A 1Language Requirements:
Time Type:
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