Real job — pulled straight from CNX Resources’s careers page · Verified July 25, 2026 · No reposts.
Job description
CNX Resources is hiring a Data Scientist — a full-time, based in Thane, IND role. Apply directly on CNX Resources's careers page below.
Data Scientist
Location: IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road
Time Type: Full time
Job Description
Job Title:
Data ScientistJob Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
As a Data Scientist within Concentrix ANZ's offshore analytics team, you will support Australian clients by delivering data-driven insights and models that improve call centre performance, customer experience, and commercial outcomes. You will be part of a growing AI and Analytics practice supporting leading Australian brands, working on meaningful, complex problems across customer experience and operational performance.
- Develop and maintain predictive and diagnostic models that drive operational and customer experience improvements across BPO and call centre environments
- Conduct optimisation analytics to improve workforce, cost, and service performance
- Deliver customer analytics and Customer Experience (CX) intelligence that surface actionable insights from customer feedback and interactions
- Support growth analytics initiatives including customer retention, churn, and revenue opportunity identification
- Translate complex analytical outputs into clear, concise findings for client stakeholders
- Collaborate with team leads and client-facing consultants to define analytical requirements and deliver solution
Key skills & knowledge:
- 5–7 years of experience in a data science or advanced analytics role, preferably within a BPO, call centre, or customer experience environment
- Proficiency in R (preferred) or Python, and SQL
- Solid understanding of predictive modelling, diagnostic analytics, and statistical techniques
- Exposure to optimisation and growth analytics methodologies
- Strong communication skills with the ability to present findings clearly to non-technical stakeholders
- Experience with NLP and text analytics
- Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX
- Exposure to MLOps practices within AWS environments
Educational Qualification: Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
IND Thane - 11th Floor G-Corp Tech Park Ghodbunder RoadLanguage Requirements:
Time Type:
Full timeGet Data Scientist jobs like this→
New roles from thousands of companies land hourly, straight from their careers pages. Get the freshest matches by email so you never miss one.
Email me new jobsSimilar jobs
Frequently asked questions
What skills are required for Data Scientist at CNX Resources?
The required skills for Data Scientist at CNX Resources include: Python, SQL, R, NLP, Machine Learning, AWS, MLOps.
What is the seniority level for Data Scientist at CNX Resources?
Data Scientist at CNX Resources is a Mid Level / Senior level position.
How do I apply for Data Scientist at CNX Resources?
You can view the full description and apply for Data Scientist at CNX Resources on EchoJobs: https://echojobs.io/job/cnx-resources-data-scientist-jndo6.