Salesforce Technical Architect

Location: Indore, India; Pune, India

Department: Delivery

Position Overview:

We are seeking a Technical Architect specializing in Salesforce Industries (SFI) to lead complex digital transformation projects. The role involves designing scalable, enterprise-grade solutions using OmniStudio/Vlocity and the Salesforce platform. You will collaborate with clients, partners, and internal teams to drive best practices, architecture standards, and successful delivery. Strong experience in integration, data, and security architecture is essential. A background in CRM implementations and a technical degree or equivalent experience is required.

Job Responsibilities:

• Guide our customers, partners, and implementation teams on how best to complete digital transformation with the Salesforce platform using Salesforce Industries solutions.
• Establish trust with the customer’s leadership, promoting and implementing standard methodologies with SFI and Salesforce.
• Build out sophisticated business processes using native Salesforce Industries (OmniStudio/Vlocity) technology and the toolkit of the Force.com platform and integration tools.
• Manage customer expectations; provide solutions to sophisticated problems with both the customer and third-party partners.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Identify and proactively handle risk areas in the solution and contribute to seeing an issue through to complete resolution.
• Advise and mentor complementary teams, which may include customer and partner resources, providing mentorship on application and integration development standard processes as well as technical product assistance.
• Identify and lead internal critical initiatives to grow the consulting practice, serving as an active contributor to the community’s overall knowledge base and expertise.

Required Skills:

• 5+ years of Enterprise Architecture or consulting experience working on deployment teams throughout the project lifecycle, ideally using Agile development techniques
• 8+ years of experience in Salesforce.
• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative subject area. Equivalent work experience in lieu of a degree will be considered.
• Proven track record of successful delivery on customer projects, preferably enterprise CRM implementations for any of the Vlocity Industry verticals - Communications, Media and Entertainment, Insurance, Health, Public-Sector, Energy & Utilities.
• Strong application design and development skills combined with strong data, integration, and security architecture skills.
• Excellent communication and presentation skills, equally comfortable with crafting emails as leading a whiteboard discussion with customers or delivering a technical presentation. Able to optimally present and defend a point of view to a variety of audiences.
• Confirmed ability to analyze, design, and optimize business processes via technology and integration.
• Ability to convey and convince customers of standard methodologies at various levels within a large organization.
• Open to travel as some travel may be required depending on the client’s requirements.
• Experience will be evaluated based on alignment with the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Other:

Hold a Bachelor’s/Master’s degree or diploma in a Science-relatedComputer Science related field of study

Location- Indore (Hybrid)

About the Company

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.