Description
About the Role:
As a DevOps Team Lead, you will play a crucial role in leading our Infrastructure team. You will be responsible for overseeing a team of 4-6 engineers and driving the end-to-end lifecycle of Infrastructure operations, focusing on prototyping, security, provisioning, maintenance, and de-provisioning. Your primary mission will be to innovate within AWS's platform, optimize operational efficiency, and minimize costs while ensuring robust and scalable infrastructure solutions.
What will you do:
- Lead, mentor and manage a team of 4-6 engineers, fostering a collaborative and high-performance work environment.
- Collaborate with product managers, designers, and other stakeholders to define project scope, goals, and deliverables.
- Oversee, manage, and mentor your squad, ensuring they’re equipped with top-notch skills and expertise.
- Oversee the development, security, and maintenance of CleverTap’s robust cloud infrastructure.
- Monitor key performance indicators (KPIs) and ensure the team hits all targets.
- Lead incident remediation efforts to minimize downtime and keep systems running smoothly.
- Ensure CleverTap’s cloud infrastructure remains secure and compliant with industry standards.
- Lead proof of concept initiatives and oversee seamless rollout and deployment of new solutions.
- Own the lifecycle of features, enhancements, bug fixes, security updates, support tasks, and multiple applications.
- Serve up regular updates to stakeholders on the latest infrastructure status, project milestones, and team performance highs (and lows)
- Help recruit and onboard new team members whenever the need arises.
What are we looking for?
Must have:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 5-8 years of hands-on experience in managing infrastructure at the internet scale.
- Proven experience in leading and managing a team of 4-6 Engineers.
- Extensive experience with AWS specifically with networking, security
- Strong background in designing, implementing, and maintaining scalable, secure, and reliable infrastructure.
- Expertise in CI/CD pipelines (e.g. Bamboo, GitHub Actions). Proficiency in monitoring and logging tools such as Prometheus, Grafana, Splunk
- Solid understanding of security best practices and compliance requirements.
- Skilled in scripting languages such as Python, Bash
- Excellent communication and collaboration skills, with a knack for working cross-functionally.
- Strong analytical and troubleshooting skills to swiftly resolve issues.
- Passionate about staying up-to-date with industry trends and emerging technologies.
Good to have:
- Experience working with large-scale infrastructure and handling internet-scale applications.
- Deep knowledge of cloud services and architecture, particularly in large, complex environments.
- Proven ability to optimize performance and scalability in high-demand systems.
- Skilled in ensuring high availability and minimal downtime for mission-critical systems.
- Expertise in IaC tools like Terraform, CloudFormation, or similar, for managing scalable environments.
Who will you report to: Associate Director - DevOps
Why join us?
-Be a part of a global growth stage startup
-Work in a fast-paced, dynamic environment where your contribution matters
-You are passionate about technology and its impact on the high growth mobile technology space
-Innovate at scale, with learning opportunities
What is working at CleverTap like?
-Be a part of a global category creator - hyper growth B2B SaaS startup
-Work in a fast-paced, dynamic environment where your contribution matters
-Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
-Accountability and driving outcomes is the key to success
-Your career here is limited by you and nothing else
-Teamwork trumps individual success
-You are passionate about experience technology and its impact on enabling growth
-Innovate at scale, with learning opportunities and having fun along the way!
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Jio, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
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