Senior Software Engineer

Department: Engineering

Location: San Francisco

Employment Type: FullTime

About the Role

Join an engineering team building AI software for hospitality operations. You will own full-stack components of systems that understand guest requests, retrieve relevant information, and carry out workflows, helping make automated support reliable and useful.

What You'll Do

• Build response generation pipelines that classify requests, assemble context, choose tools, and determine when to respond or escalate.

• Develop retrieval systems that ground responses in accurate, current information from real-world customer data.

• Create orchestration layers for multi-step workflows, including robust handling of third-party API failures.

• Build evaluation frameworks using real conversations to measure quality and catch regressions before release.

• Implement observability and tracing that help support teams understand system behavior.

• Develop controls and interfaces that let non-technical teams adjust agent behavior.

• Extend capabilities to voice conversations, including real-time transcription and tool use.

• Improve speed and cost through model selection, caching, and prompt optimization, while contributing to infrastructure, data pipelines, integrations, and APIs.

What We're Looking For

• At least 3 years of experience building and shipping production systems that real users depend on.

• Production experience with AI or machine learning systems, including retrieval pipelines, prompt engineering, or model orchestration.

• Experience building and evaluating retrieval systems, such as knowledge bases, ranking, context validation, or semantic search.

• Background designing multi-step workflows, tool orchestration, or function-calling systems, and integrating third-party APIs with production failure handling.

• Proficiency in a backend language such as Python, Go, Rust, or Java, with experience across multiple areas of the stack.

• Experience with evaluation methods and observability or debugging for complex systems; real-time applications, voice systems, user-facing controls, or cost and latency optimization are also relevant.

Compensation & Benefits

Base salary is $130,000 to $220,000 annually, with equity of 0.20% to 1.20%, health insurance, and a 401(k) match. Visa sponsorship is not available.

Location

On-site in San Francisco, California, United States.