Cloud Engineer – Vercel Platform Support

Department: Engineering

Location: Nashville

Employment Type: FullTime

About the Role

We're looking for an experienced Cloud Engineer / Vercel Platform Support Engineer to join a growing team supporting enterprise cloud-hosted digital platforms. This is a brand-new platform ownership role focused on building operational excellence, governance, reliability, and support processes for the Vercel platform — while working with modern web technologies and cloud-native architectures on behalf of a major enterprise client.

Note: This position is open to US Citizens only. Visa sponsorship is not available.

What You'll Do

• Administer and support the Vercel hosting platform for enterprise-scale web applications

• Partner cross-functionally with Product Owners, Architects, Security, and Development teams

• Drive incident management, root cause analysis (RCA), and service restoration efforts

• Implement platform governance, monitoring, automation, and observability practices

• Manage deployments, user access administration, and overall platform reliability

• Establish repeatable operational processes and ITGC-compliant service offerings

• Support Next.js, React, REST APIs, and cloud-native applications hosted on Vercel

What We're Looking For

Required:

• 5+ years of experience supporting Adobe Experience Manager (AEM) platforms

• Strong hands-on experience with AEM as a Cloud Service

• Expertise in Dispatcher, CDN, and cloud deployments

• Demonstrated experience with Vercel Platform Administration

• Solid knowledge of Next.js, React, REST APIs, and cloud-native architectures

• Experience with platform monitoring, automation, and observability tooling

• Proven track record in Incident Management & Root Cause Analysis

• Background in enterprise platform governance and production support

• Bachelor's Degree (required)

• Must be a US Citizen (no visa sponsorship available)

Compensation & Benefits

• Salary: $65/hr USD

• Fully remote work arrangement

Location

This role is fully remote. Candidates based in or near Nashville, TN are preferred, though applicants from other US locations are welcome to apply.