Agent Product Manager

Department: Engineering

Location: San Francisco

Employment Type: FullTime

About the Role

As an Agent Product Manager, you will connect customers, sales, and engineering at an AI-powered hospitality software company. The role focuses primarily on customer accounts, building AI agents for operational workflows, and bringing recurring customer needs into product development.

What You'll Do

• Lead onboarding, refinement, quarterly review, and optimization calls to support customer retention and growth.

• Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.

• Identify common customer requests and translate them into prioritized feature work for engineering.

• Partner with engineering to unblock agents and scope new capabilities.

• Automate routine work and improve the efficiency of customer interactions and internal processes.

What We're Looking For

• At least 3 years of experience in product management, operations, customer success, solutions engineering, or another customer-facing technical role delivering solutions.

• Experience managing customer relationships and leading onboarding, support, or business review calls.

• Ability to scope technical requirements and turn customer needs into implementable specifications.

• Demonstrated experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.

• Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions.

• Ability to identify patterns in customer requests and decide whether to address them through automation or engineering work.

• A systems-oriented approach, comfort with ambiguity, and interest in working directly with customers, including non-technical or business-focused teams.

• Hospitality, travel, customer service, or workflow-platform experience is helpful.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Comprehensive health insurance and a 401(k) match are offered. Visa sponsorship is not available; candidates must be authorized to work in the United States.

Location

On-site in San Francisco, California.