Agent Product Manager

Department: Engineering

Location: San Francisco

Employment Type: FullTime

About the Role

As an Agent Product Manager at a company building AI software for hospitality, you will coordinate closely with customers, sales, and engineering. The role is primarily customer-facing, with a focus on understanding operational workflows, building repeatable AI agents, and turning customer needs into product improvements.

What You'll Do

• Lead customer onboarding, refinement, optimization, and business review calls to support retention and growth.

• Build and deploy AI agents for customer workflows, using AI coding assistants to scope and prototype solutions.

• Identify shared customer needs and translate them into prioritized feature requests for engineering.

• Partner with engineering to resolve blockers and define new agent capabilities.

• Automate routine work and improve the efficiency of customer-facing processes.

What We're Looking For

• At least 3 years of experience in product management, operations, or a customer-facing technical role delivering customer solutions.

• Hands-on experience building automations or workflows with scripting, RPA, no-code tools, or similar approaches.

• Ability to scope technical requirements and turn customer needs into implementable specifications.

• Experience managing customer relationships and leading calls for onboarding, support, or business reviews.

• Comfort using AI coding assistants to prototype or build solutions, and prioritizing automation versus engineering work across customer requests.

• Experience with non-technical customers is valuable; hospitality, travel, customer service, or workflow automation platform experience is a plus.

Compensation & Benefits

Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity, comprehensive health insurance, and a 401(k) match. Visa sponsorship is not available.

Location

On-site in San Francisco, California.