Senior Network Operating Center Engineer

About Clear Street:

Clear Street is modernizing the brokerage ecosystem. Founded in 2018, Clear Street is a diversified financial services firm replacing the legacy infrastructure used across capital markets. 

We started from scratch by building a completely cloud-native clearing and custody system designed for today’s complex, global market. Our platform is fully integrated with central clearinghouses and exchanges to support billions in trading volume per day. We’ve agonized about our data model abstractions, created horizontal scalability, and crafted thoughtful APIs. All so we can provide a best-in-class experience for our clients. 

By combining highly-skilled product and engineering talent with seasoned finance professionals, we’re building the essentials to compete in today’s fast-paced markets.

At Clear Street

We are seeking a highly skilled and motivated Senior Network Operations Center Engineer to join our team. The ideal candidate will play a critical role in supporting and growing our global financial networks, providing both internal and external support for our environment.  Your primary responsibilities will be to provide overnight support for the US hours as well as support for our APAC and EMEA regions.  

You Will:

• Troubleshoot and resolve remote user connectivity issues, including VPN access and performance concerns.
• Perform network configuration changes and system checkouts as required, ensuring minimal disruption to services.
• Manage and maintain network firewalls, switches, and routers, ensuring consistent network performance and security.
• Provide occasional onsite support at local data centers for maintenance activities as needed.
• Offer strong desktop support services to remote users, troubleshooting hardware and software issues effectively.
• Utilize OKTA for multi-factor authentication (MFA) management and provide support for company email 
• Work comfortably in a remote environment, supporting users across multiple locations and time zones.
• Monitor network and system performance using tools like LogicMonitor, CloudVision, and Prometheus, ensuring the health and stability of the infrastructure.
• Communicate clearly and efficiently with both technical and non-technical staff, escalating issues when necessary for timely resolution.
• Mature monitoring and operational readiness

Requirements

• At least five (5) years of professional experience showing demonstrable experiences in troubleshooting remote user issues, especially VPN connectivity.
• Strong understanding of network devices, including firewalls, switches, and routers such as Palo Alto, Fortinet, Cisco
• Experience with OKTA, GMAIL services, and network monitoring tools like LogicMonitor, CloudVision, or Prometheus.
• Ability to work independently, taking ownership of network-related responsibilities within the region.
• Willingness to visit data centers occasionally for hands-on maintenance tasks.
• Excellent desktop support skills, with the ability to troubleshoot and resolve user issues remotely within the region, as the global team continues to expand and evolve its 24x7 support model.
• Strong communication skills and the ability to escalate problems when appropriate.

Bonus Points:

• Experience with cloud environments (especially AWS) and the ability to troubleshoot and support EC2 instances and VPC communication.

We offer:

• The opportunity to join a small and growing team of good people, where you can make a difference.
• An environment that embraces the utility of a DevOps oriented culture and combines it with a focus on CI/CD methodology.
• A meritocratic philosophy that champions collaboration.
• Competitive compensation, benefits, and perks.