Systems Engineering Manager

Location: Maryville, TN

Time Type: Full time

Job Description

Systems Engineering Manager

Enterprise Technology Operations (ETO)

Position Summary

The Systems Engineering Manager leads a high-performing team responsible for core identity, access, messaging, and endpoint management technologies across the enterprise. This role ensures the stability, security, and scalability of systems that enable every Clayton team member to connect and work efficiently , whether on-premises, in the cloud, or on the go.

The manager partners closely with Cloud Engineering, Security, Network and End User Support teams to deliver a seamless and secure hybrid environment. This includes oversight of Active Directory, Entra ID, Exchange (On-Prem and O365), device management via Intune and SCCM, and platforms such as Okta and Proofpoint.

Responsibilities

Leadership & Partnership

• Lead, mentor, and develop the Systems Engineering team Lead as well as Senior Systems Engineering Team members, fostering accountability, technical growth, and operational excellence.

• Collaborate across Technology (Cloud, Security, Network, Architecture, and Application teams) to ensure alignment and reliability of enterprise services.

• Execute the roadmap for identity modernization, device lifecycle automation, and enterprise collaboration systems.

• Represent Systems Engineering within leadership forums, providing technical insight and operational updates.

Core Operations

• Oversee Active Directory and Entra ID (Azure AD) operations, including domain services, synchronization, and access control.

• Manage Exchange On-Prem and O365 Exchange Online, ensuring reliable messaging and secure mail flow.

• Co-manage Azure identity and infrastructure alongside the Cloud Engineering team, ensuring consistency across hybrid environments.

• Lead administration of Okta, MFA, and Passkey configurations, supporting secure authentication for users and applications.

• Manage Proofpoint, DMARC, and DKIM configurations to maintain secure and trusted email delivery.

• Oversee Windows patching via SCCM, Windows Autopatch, and Intune, ensuring timely compliance across servers and endpoints.

• Manage Autopilot and Intune Mobile Device Management (MDM) for provisioning, compliance, and lifecycle management.

• Direct the operating system packaging and deployment process for desktops and servers, maintaining standards and performance baselines.

• Oversee user and application access management across on-prem and SaaS environments, ensuring least-privilege and compliance.

Governance & Process

• Ensure adherence to ITIL-aligned operational practices for change, incident, and problem management.

• Partner with Security and Compliance teams to maintain audit readiness and policy alignment.

• Develop, track, and report on operational KPIs, SLAs, and patching compliance.

• Maintain technical documentation, standard operating procedures, and runbooks for all supported systems.

People & Culture

• Build a collaborative and inclusive team environment focused on service reliability, learning, and innovation.

• Support team career development through ongoing feedback, training, and certification opportunities.

• Encourage automation, simplification, and forward-thinking solutions that improve both user experience and operational efficiency.

Qualifications

Required

• Bachelor’s degree in Information Systems, Computer Science, or related field; or equivalent practical experience.

• 7+ years of progressive experience in systems engineering or infrastructure roles, with 4+ years of people leadership.

• Hands-on experience managing Active Directory, Entra ID, Exchange, Intune, and SCCM.

• Strong understanding of authentication and access control standards (SAML, OAuth, MFA, Passkeys, Conditional Access).

• Demonstrated success leading technical teams and managing enterprise-scale hybrid environments.

Preferred

• Experience with Okta, Proofpoint, DMARC, DKIM, and Azure co-management.

• Strong Knowledge of PowerShell automation and infrastructure-as-code principles.

• Familiarity with ITIL practices and change governance.

• Microsoft certifications (ex: M365 Enterprise Administrator, Identity & Access Administrator, Azure Administrator).

Competencies

• Strategic Mindset: Anticipates future needs and plans accordingly.

• Operational Excellence: Ensures systems are secure, reliable, and well-governed.

• Technical Depth: Demonstrates mastery across hybrid identity, endpoint, and messaging platforms.

• Leadership: Builds trust, develops talent, and promotes accountability.

• Collaboration: Partners effectively across teams to deliver enterprise outcomes.

• Adaptability: Navigates change and drives modernization in a dynamic environment.

Business Unit - B00023