Senior Solutions Engineer

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

Classy is seeking a dedicated and motivated individual to join our team as a Senior Solutions Engineer! In this role, you’ll be serving as a product expert and technical resource for Classy’s most strategic and complex potential and current nonprofit customers. You’ll work hand-in-hand with your account executive counterparts to support in conducting bespoke product demonstrations and strategically solution for problems facing some of the world’s most forward thinking causes. 

Additionally, Solutions Engineers serve as the bridge between our customer-facing and product teams, contributing cross-departmentally to the feedback collection, internal dialogue, and consequent improvement of our product and services.

The ideal candidate is someone who has is adept at product and technology storytelling, has a strong proficiency in solving technical problems, and is constantly looking for ways to expand their knowledge of the nonprofit sector and tech stack.

The Job…

• Develop a deep understanding of Classy's platform, features, and capabilities.
• Effectively translate customer needs into innovative solutions using the Classy platform and our technology partners
• Partner with Account Executives and Account Managers as well as product team members to support sales activities.
• Participate in all aspects of the sales evaluation process to provide expertise in addressing challenges and providing technical solutions. 
• Be a strategic owner in technical presentations and demonstrations: conduct engaging and impactful presentations that showcase the platform's features and benefits in an effort to effectively address customer requirements.
• Act as a liaison between nonprofits and the product team, facilitating effective communication and feedback. Provide valuable insights to inform the product roadmap, advise on feature enhancements, and drive continuous improvement.
• Stay updated on industry trends and standard methodologies in the nonprofit tech space. Share knowledge and insights with the team to enhance their skills and capabilities.

You… 

• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in solutions engineering, sales engineering, or a related technical field.
• Strong technical skills and understanding of SaaS platforms and APIs, most notably the Salesforce ecosystem and other nonprofit tech software and integrations. 
• Outstanding communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven track record of collaborating effectively with cross-functional team and forming relationships with customers.
• Strong problem-solving skills and a strategic approach.
• Ability to travel occasionally as needed to meet with clients or attend industry events.

Preferred…

• Experience in the nonprofit or fundraising industry 
• Knowledge of nonprofit fundraising platforms, CRM systems, marketing analytics and e-commerce technologies.
• Background in API and web development, with deep familiarity with REST APIs, webhooks, Wordpress, Drupal, and/or Shopify 

Why you’ll love it here: 

• Market competitive pay.
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching.
• Hybrid workplace with fully remote flexibility for many roles.
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses.
• A variety of mental and wellness programs to support employees.   
• Generous paid parental leave and family planning stipend.
• Company provided life and disability coverages.
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday.
• Learning & development and recognition programs.
• “Gives Back” Program where employees can nominate a fundraiser every week for a donation from the company.
• Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
• Employee resource groups.
• Your work has a real purpose and will help change lives on a global scale.
• You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
• We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose.
• We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The expected salary range for this full-time position is $121,500 - $164,500,  which may include potential sales incentive payments, + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. 

Your recruiter can share more about the specific salary range based on your location during the hiring process. 

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at accommodationrequests@gofundme.com

Dedication to Diversity 

GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers.

Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. 

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

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