Sr. Customer Care Operations Project Manager

We are looking for a Sr. Customer Care Operations Project Manager to join our team in Belgrade. This role contributes to the business performance, operating efficiency, and customer satisfaction for customer success in the Intellectual Property Segment at Clarivate.

About You – experience, education, skills, and accomplishments   

What will you be doing in this role?  

• Participate and contribute to process improvement across Customer Success organization 

• Tracking and Reporting and Providing status reports on a regular basis to project owner. May require project reporting to ELT

• Establish or improve upon existing reporting mechanism for processes 

• Develop detailed project plans, including timelines and resource allocation, in collaboration with CS stakeholders 

• Responsible for mitigation of risks, issues, and ensuring dependencies are tracked and managed 

• Maintain regular communication with key stakeholders to provide updates and gather feedback 

About the Team   

You will be a member of international team of 7 professionals, working on

complex projects for Customer Success organization in different capacity, in order to increase efficiency and improve customer satisfaction. You will be working on projects with colleagues from Customer Care, Marketing, Sale, Product, IT and others.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Mental Healthcare
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Hours of work

This is a permanent full-time position, with core engagement hours within CET time zone.

This is a hybrid position, you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.

#LI-Hybrid