We are seeking a Project Manager – Library Software to join our Service Implementation team in Latin America, with focus on Brazil. This is an excellent opportunity to work on public and academic software projects. Our team delivers services across the Americas to help customers with product adaptation and value realization. We would love to speak with you if you have experience in library software, project delivery, including planning, execution, and closure.
About You – experience, education, skills, and accomplishments
- Bachelor’s degree or equivalent, relevant work experience
- 5+ years of relevant experience in project management or library systems
- Fluent in Portuguese and English
It would be great if you have . . .
- Fluency in Spanish
- Background in library workflows/standards strongly preferred
- Project manager experience in SAAS implementation in higher education industry. Background in library workflows/standards strongly preferred
- Experience with Ex Libris/Innovative products would be an advantage
- Experience serving as a bridge between technical teams and business stakeholders, translating business requirements into technical specifications
- Experience in the Public and/or Academic software industry
- Experience working with government institutions in Latin America, especially in Brazil
- PMP or comparable project management certification
What will you be doing in this role?
- Implementing software products and services across the Americas
- Participating and contributing to process improvement, global initiative, and work standardization across the Americas
- Acting as the overall primary point of contact for the customer project team
- Creating and executing project work plans and revising as appropriate to meet changing requirements
- Managing day-to-day operational aspects of project and scope
- Managing project risk through mitigation planning
- Facilitating team and customer meetings
- Holding regular status meetings with project team
- Keeping executive team and stakeholders informed of project progress
- Effectively applying Project Management methodology, Professional Services procedures, processes, etc.
- Performing software product configuration, based on customer’s requirements
- Analyzing and troubleshooting customer issues and requests, providing first-line support to customers during the implementation cycle
- Interpreting and understanding customer requirements and workflows, and translating them into software solutions
- Providing product training to customers, via Web-based or on-site training
- Reviewing and contributing to training materials, implementation tools, and documents used internally and by customers
- Coordinating extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management
About the Team
Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services, and support.
Hours of Work
This is a full-time, hybrid position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
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