At Clario, a part of Thermo Fisher Scientific, the Manager, Project Management is responsible for implementing departmental strategies, monitoring project progress, and leading a team of Project Management professionals to achieve departmental and corporate objectives. This role provides operational leadership, drives customer satisfaction, promotes process excellence, and supports the development of high-performing teams within a dynamic and fast-paced environment. The successful candidate will collaborate across functions to ensure efficient project delivery, operational effectiveness, and continuous improvement while fostering a culture of accountability, collaboration, and customer focus.
 

What We Offer

• Competitive salary and annual performance incentive opportunities

• Comprehensive medical insurance coverage

• Life and disability insurance programs

• Employee assistance and well-being programs

• Professional development and career growth opportunities
   

What You'll Be Doing

• Partner with departmental leadership to ensure strategic objectives are effectively implemented and delivered according to established timelines.

• Lead, mentor, and develop Project Management team members through coaching, career planning, and competency development.

• Ensure appropriate onboarding, training, and documentation processes are completed and maintained.

• Review project system setups, processes, and documentation to ensure compliance with quality standards and Standard Operating Procedures (SOPs).

• Conduct routine team meetings to facilitate communication, monitor workload, and support resource forecasting.

• Collect, monitor, analyze, and report on team performance metrics to assess productivity, efficiency, and operational effectiveness.

• Serve as the primary escalation point for customer concerns and collaborate with internal and external stakeholders to drive timely resolution.

• Lead hiring, onboarding, training, and performance management activities for Project Management team members.

• Promote collaboration across departments to ensure effective communication, efficient resource utilization, and successful contract execution.

• Develop and implement strategies to enhance customer service and streamline Project Management processes.

• Ensure compliance with training requirements and documentation standards.

• Support the development, review, and maintenance of SOPs, departmental training plans, and job descriptions.

• Lead departmental initiatives and process improvement efforts related to systems, services, and operational workflows.

• Participate in customer meetings and presentations alongside Business Development and Operations teams as required.

• Perform additional responsibilities and special projects to support organizational objectives.
   

What We Look For

• Bachelor's degree required; Master's degree preferred.

• Minimum of six years of experience in telecommunications, SaaS technologies, Clinical Trials, Healthcare IT, pharmaceuticals, or a related industry.

• Demonstrated Project Management experience within a high-volume, fast-paced environment.

• Six or more years of people leadership experience preferred, including direct management of teams of 15 or more employees.

• Proven ability to lead, develop, and scale high-performing teams.

• Knowledge of the pharmaceutical drug development process.

• Experience working within Software Development Life Cycle (SDLC) environments.

• Strong understanding of project management methodologies, operational processes, and customer service principles.

• Excellent organizational, interpersonal, communication, time management, and prioritization skills.

• Ability to build effective partnerships and collaborate across multiple functions and leadership levels.

• Strong analytical and problem-solving capabilities with a focus on continuous improvement.

• Proficiency with Microsoft Office applications.

• Willingness and ability to travel domestically and internationally, approximately 20% as business needs require.

• Commitment to quality, customer satisfaction, operational excellence, and team development.
   

At Clario, a part of Thermo Fisher Scientific, you'll have the opportunity to contribute to groundbreaking clinical research that helps bring innovative therapies to patients worldwide. Join a global team dedicated to scientific excellence, collaboration, and making a meaningful impact on human health.