Robotics Operations Specialist

Location: San Francisco

Department: Operations

Location Type: IN_OFFICE

Employment Type: FULL_TIME

Position Overview

What You’ll Do

• Support the deployment, setup, testing, and troubleshooting of Civ's systems in the field.
• Train customers on how to operate, maintain, and troubleshoot Civ's systems.
• Provide technical support to customers both on-site and remotely.
• Travel to customer job sites across the U.S. and internationally, including KSA and UAE.
• Prepare, test, and verify robots before shipment and before customer deployment.
• Perform hands-on work with electrical components, sensors, batteries, wiring, basic mechanical parts, and related hardware.
• Diagnose and resolve hardware, electrical, mechanical, and basic software issues in the field.
• Support field testing, product validation, and deployment readiness activities.
• Gather customer feedback and field insights to help improve robot performance, reliability, usability, and training materials.
• Collaborate with Operations, Customer Success, and Engineering teams to improve documentation, support processes, and customer training.
• Use tools, testing procedures, and software systems to confirm robots are operating as expected before and after deployment.

What We’re Looking For

• 3+ years of hands-on experience in drone operations, robotics, field technical support, hardware support, technical training, or similar field-based technical roles.
• Experience working with drones, robotics, autonomous systems, or other field-deployed technical hardware.
• Experience training customers, operators, or end users on how to use technical products or equipment.
• Comfortable working with basic electronics, wiring, sensors, batteries, mechanical assemblies, and hands-on troubleshooting.
• Experience with basic electrical or mechanical assembly, repair, or maintenance.
• Strong technical troubleshooting skills and the ability to diagnose issues in real-world field environments.
• Familiarity with software tools, firmware updates, logs, diagnostics, or basic technical debugging.
• Experience with construction, surveying, mapping, GNSS/GPS, field data collection, or other outdoor technical environments.
• Ability to explain technical concepts clearly to customers, operators, and internal teams.
• Comfortable working directly with customers in the field and providing support under pressure.
• Self-sufficient, reliable, and able to take ownership of field deployments, customer training, and support situations.
• Comfortable working in a startup or fast-moving technical environment.
• Willingness to travel for short domestic trips and international occasional trips.
• Valid driver’s license.

Why Join Civ Robotics

• Work on real-world robotics systems deployed across active construction sites.
• Join a fast-growing robotics company transforming the infrastructure construction industry.
• Gain hands-on experience across robotics hardware, field operations, customer training, and global deployments.
• Work closely with customers and help them successfully adopt practical robotics technology.
• Collaborate with a mission-driven team building technology at scale.
• Competitive compensation and stock options in a growing early-stage startup.
• Health, Dental, and Vision benefits.