Investigations Security Specialist 

The Investigations Security Specialist will work with the Investigations and Physical Security (PS) teams to prevent and respond to security matters that seek to harm Citizens colleagues, customers, assets, and reputation. This includes supporting the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization.  

We are seeking someone who resides in the San Francisco, CA or surrounding area. 

In this role, you will participate in a variety of investigations and support the investigations team across the bank. A comprehensive understanding of facility security systems is also essential. This includes intrusion, access control, and video monitoring platforms. Job duties will include performing risk assessments to determine security threats and ensure adequate security measures are deployed.  

Primary responsibilities will also include:  

• Respond to incidents such as robberies, customer threats, irate customers, workplace violence, burglaries, vandalism, and any other physical security matters. 

• Executive protection and event security with an emphasis on providing services at the executive level. Conduct security advance work and intelligence gathering prior to scheduled events. 

• Ensuring security related incidents and risk issues are properly escalated to a higher level of management for awareness and response when necessary. 

• Drafting quality investigations reporting as appropriate - summarizing the investigation, details, interviews, key findings, and recommendations to be made. 

• Conducting investigations in all areas of the bank in a timely, professional, and accurate manner. 

• Prioritizing workload in order that investigations are undertaken in a timely and cost-effective manner while administering appropriate application of banking law.  

• Conducting expedient tracing, freezing and recovery of funds. 

• Building and maintaining strong and effective relationships across multiple business areas, and externally with industry peers and law enforcement. 

• Promotion of effective prevention and incident management practices throughout the footprint. 

• Providing metrics, executive reports, and briefings where appropriate. 

• Ensuring PS and Corporate Security risks are properly identified, evaluated, recorded, and mitigating action plans are implemented.  

• Supporting the delivery of security projects and programs, acting with autonomy and within the agreed budget structure. 

• Driving PS initiatives and strategies, promoting and maintaining an open culture, and sharing of information at all levels. 

• Supporting the development, implementation and on-going maintenance of PS policy, standards, and guidelines. 

Required Skills/Experience: 

• 5 or more years of relative experience in investigations and law enforcement function preferred. 

• Experience working in physical security services or similar function, particularly on alarm and camera systems, incident response, and threat assessments preferred. 

• Demonstrated knowledge of executive protection principles and operations. 

• An awareness of legal, statutory, and regulatory environments, especially as they relate to investigations within banking institutions. 

• Experience interviewing internal and external parties. 

• Working knowledge of investigative or research capabilities, search engines, open source intelligence, and criminal history checks. 

• Experience working on standards and policies desired. 

• Experience and understanding of working in a financial services environment preferred. 

• Experience in completing comprehensive security reviews / risk analysis reports. 

• Proficiency with MS Office 365 – Excel, Word, PowerPoint. 

• Demonstrate advanced written and verbal communication skills with experience interacting with all levels of an organization. 

• Proven ability to work independently as well as cooperatively in a team. 

• Ability to handle confidential information appropriately. 

• Travel required throughout the footprint. 

Education, Certifications and/or Other Professional Credentials:  

• Associates Degree in Criminal Justice or related field preferred. 

• Security Management or relevant experience preferred.  

Hours & Work Schedule  

Hours per Week: 40 

Work Schedule: Monday through Friday 8:30AM - 5:00PM