Business Intelligence Manager

Location: Westwood, MA, United States, Philadelphia, Pennsylvania, United States, Iselin, New Jersey, United States, Shelton, Connecticut, United States, Johnston, Rhode Island, United States

Employment Type: 1ST

Description

The Business Intelligence (BI) Manager leads a portfolio of analytics and reporting solutions aligned to a specific line of business. This role translates business strategy into governed, scalable, insight-driven reporting that supports executive decision-making.
The BI Manager operates at the intersection of business, data, and technology — driving modernization, elevating analytical rigor, and building high-performing BI talent.
This is a leadership role focused on impact, clarity, and enterprise standards — not report production.

Key Responsibilities

Business Strategy & Partnership
• Serve as the primary BI lead for assigned business stakeholders.
• Translate business strategy into a clear BI roadmap and prioritized book of work.
• Lead intake, prioritization, and quarterly planning discussions.
• Develop executive-ready dashboard mockups prior to development.
• Ensure reporting answers defined business questions and drives decisions.

Analytical Leadership
• Apply structured problem-solving and quantitative reasoning to ambiguous business challenges.
• Ensure analytical outputs are statistically sound and logically defensible.
• Guide team members on metric definition, data interpretation, and trend analysis.
• Elevate sophistication beyond descriptive reporting toward diagnostic insight.
• Partner with data teams to ensure semantic consistency and metric integrity.

Delivery & Modernization
• Lead end-to-end BI delivery lifecycle (intake → requirements → design → development → validation → deployment).
• Ensure compliance with enterprise governance and documentation standards.
• Drive migration from legacy reporting tools to modern BI platforms (e.g., Power BI).
• Reduce manual reporting and spreadsheet dependency.
• Balance execution speed with quality and scalability.

Team Leadership & Talent Development
• Manage and develop BI analysts (onshore and/or offshore).
• Establish clear roles, expectations, and performance standards.
• Conduct regular 1:1s and structured team forums.
• Elevate team capabilities in:
• Data modeling
• Visualization best practices
• Executive storytelling
• Business acumen
• Build a culture of accountability and early risk escalation.

Executive Communication
• Present analytics in concise, executive-ready formats.
• Frame insights around impact (revenue, cost, risk, customer).
• Raise issues proactively and clearly.
• Influence decision-making through structured narrative and visualization.

Qualifications

Required
• Bachelor’s degree in Analytics, Data Science, Information Systems, Business, or related field
• 7+ years of experience in BI, analytics, or data roles
• 2+ years of people leadership experience
• Strong SQL and data modeling expertise
• Experience with Power BI or comparable enterprise BI platform
• Demonstrated ability to translate ambiguous business needs into structured analytics

Preferred
• Master’s degree in Analytics, Data Science, Statistics, Business Analytics, Applied Mathematics, or related quantitative discipline
• Experience in banking or financial services
• Experience working with cloud-based data environments (e.g., AWS, Fabric)
• Experience leading offshore or distributed teams
• Experience modernizing legacy reporting environments

Schedule: 40 hours per week, Monday-Friday

Hybrid: 4 days per week on-site

Pay Transparency

The salary range for this position is $140,000- $180,000 yearly plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.