Observability Engineer - Vice President

Location: Chennai, Tamil Nadu, India, Pune, Maharashtra, India

Employment Type: Regular

The Engineering Lead Analyst is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• Design and Implement Observability Platform.
• Cloud Integration: Ensure seamless integration with public cloud providers, enabling E2E business transaction from on-Prem to Public cloud.
• Stakeholder Collaboration, Senior Leadership Communication, Best Practices and Standards. 
• Support all products within functional area, from design to implementation and ongoing performance according to business need
• Identify, establish and maintain strategic partnerships with executives from technology vendors within assigned area and coordinate to influence vendor product roadmaps to be in line with Citi strategic goals
• Ensure that Citi makes appropriate strategic choices in the onboarding, management and exiting of vendors from the product portfolio
• Ensure there is adequate capital budget to develop and implement the assigned strategic technology roadmap
• Provide technical leadership in the design of highly complex systems
• Develop and advocate for new solutions to undefined system needs, where no solution is available within the technical community
• Impact the engineering function by contributing to technical direction and strategic decisions
• Ensure products are ready and adhere to global operational standards for ongoing operation and support
• Mentor junior team members and allocate work
• Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Deep understanding of observability principles and practices (metrics, logs, tracing).
• Extensive hands-on experience with various observability tools and platforms such as:
  • APM: Dynatrace, New Relic, AppDynamics
  • Logging: Splunk, Elastic Stack (Elasticsearch, Logstash, Kibana), Sumo Logic, Azure Log Analytics, AWS CloudWatch Logs
  • Metrics & Monitoring: Prometheus, Grafana, TICK stack (Telegraf, InfluxDB, Chronograf, Kapacitor), VictoriaMetrics, Zabbix, Nagios
  • Tracing: Jaeger, Zipkin, OpenTelemetry

• Familiarity with cloud platforms (AWS, Azure, GCP) and their native monitoring services (e.g., CloudWatch, Azure Monitor, Google Cloud Monitoring).
• Experience with containerization and orchestration technologies (Docker, Kubernetes) and monitoring in these environments.
• Proficiency in Infrastructure-as-Code (IaC) tools like Terraform and Ansible for managing observability infrastructure.
• Experience with scripting and programming languages such as Python, Bash, and potentially Java or Go for automation and custom tooling.
• Understanding of network protocols, system administration, and incident response processes.

Qualifications:

• 10+ of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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