VP - Infrastructure Technology Lead Analyst, Philippines (Hybrid)

Responsibilities:
• To act as a member of the Batch Management Transmission Services team that supports the infrastructure, tools, products and processes used in Managed File Transmission.
• You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for user Infrastructure builds, process enhancements, solutions and products builds and testing for file transmission services.
• Delivery of work you're doing within the scheduled time with high quality.
• Assist operational support team supporting our clients and resolve complex problems and issues. We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials. 
You will identify process improvement areas and initiate steps to improve on these areas and where possible - automate.
• Advocate global strategies by developing a highly-collaborative workforce to use global standard tools and processes.
• Understand, design, and build automation platform for Managed File Transmission area.
• Build and deploy scripts and procedures to support the automation of tasks and processes as well as self-service capabilities for our internal partners.
• Provide 24*7 follow the sun support for critical production problems on data transmission and automation solutions.
• Develop partnerships with customers, handle expectations, customer concerns and vendor engagements.
• Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
• Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness

Qualifications:
• Good analytical skills along with being a team player with the highest work ethics is a requirement for this role
• Familiarity with Agile development methodologies
• Knowledgeable on coding languages (e.g C# .Net, Angular v15)
• Working knowledge of Web services, REST API
• Knowledgeable on javaScript, TypeScript, HTML and CSS
• Experience with supporting IBM Connect:Direct, IBM Control Center Monitor, IBM Control Center Director, IBM Sterling External Authentication Server is a plus.

Education:

• Bachelor’s/University degree, Master’s degree preferred
 

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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