Senior ServiceNow Developer - AVP

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We are looking for a ServiceNow Developer within our Citi Technology Infrastructure (CTI) department to build and deploy service Management capabilities on the ServiceNow Software as a Service (SaaS) platform. The ideal candidate is someone who can be hands-on working with our Sr developers and Architects in delivering the large-scale Incident, Problem and Change management modules. The ServiceNow Developer will be responsible for configuration, development and building integrations with the ServiceNow SaaS platform.

Responsibilities:

• Technical development of ServiceNow engineering that support our Incident, Problem, Change, Chat, Portal, and Security Incident Response (SIR) capabilities
• Subject matter expert on adopting and implementing solutions to improve the Service Management capabilities
• People Management skills paired with development skills
• Act as a lead and architect of a solution on the ServiceNow platform.
• Partner with product owners, process owners, and other business leaders to build Service Management solutions
• Ensure the delivery of solutions are in-line with ServiceNow best practices, reducing as much customizations as possible
• Design, prototype, implement, test and deploy solutions on the platform.

Qualifications:

• Hands on experience with Service Now platform administration, configuration, and monitoring.
• 6+ years of experience as a hands-on engineer and developer
• 4+ years managing ServiceNow or similar Service Management products
• Good understanding of the core platform components like business rules, client scripts, UI scripts, forms, and glide scripting.
• Knowledge of Java script, XML, HTML, CSS, bootstrap and web service Integrations using REST or SOAP.
• Experience with upgrades and clones.
• Experience in ATF is a plus.
• Experience in Reporting and Performance Analytics
• Service Now certifications are a plus.
• Excellent organizational skills, time management skills, sharp analytical and problem solving skills
• Solid technical background with understanding and/or hands-on experience in software development
• BA/BS in Computer Science (In lieu of degree, 4+ years work experience )

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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