Regulatory Exam Senior Data Analyst

Description

The U.S. Personal Banking (USPB) organization delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, and investment advisory services. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

Job Description

The Regulatory Exam and Customer Remediation Senior Lead will use their knowledge of data processing, financial service products, and core financial service processes to support US regulatory exam data requests and lead data analysis to identify populations impacted by system or processing issues.  The Senior Lead will assist in developing standards, procedures, and core competencies to establish an end-to-end process for all data requests. They will collaborate with stakeholders across the organization to optimize the data process to ensure complete, accurate, timely and consistent responses. In the course of the work, they will proactively identify data quality issues, their root cause, and work with partners in Risk and Control functions to ensure appropriate actioning thus reducing risk exposure. The role is part of the U.S. Personal Bank Chief Operating Office - Risk and Control Data Support team which is central to part of the US Consumer Bank’s mission to treat data as a valuable business asset and improve the consistency and quality of data thus ensuring its fit for purpose.

Responsibilities

• Partner with Business Management and Operational Risk and Control to understand data requirements for US regulatory exam requests, define data specifications, define data extraction plan (approach, tasks, timeline), and determine appropriate data quality control checks and analytics
• Partner with Business Customer Remediation Teams and Operational Risk and Control to understand populations impacted by system or processing issues in order to accurately identify all impacted customers and appropriate data to support remediation of the issue
• Apply understanding of Cit U.S. Personal Banking business processes, data systems, data flows, as well as knowledge of regulatory policies and standards to support all activities for regulatory exam data requests and customer remediations
• Drive research and exploratory data analysis to identify and confirm golden data sources
• Collaborate with other data professionals to extract, QC, clean, and validate data and create reports in order to review findings with data stakeholders and business management partners
• Conduct root cause analysis, as needed, for identified data issues and data remediations
• Collaborate with Data Management Team to catalog and ensure all identified data issues and concerns are actioned appropriately
• Support development of documentation standards and procedures of all key data tasks (extraction, QC, issues, etc) and ongoing refinement of best practices
• Responsible for ensuring for each data request consistent and complete documentation of key data activities (specification, collection, processing, cleaning, quality controls, and validation)
• Develop effective working relationships with relevant partners and stakeholders across U.S. Personal Banking: Consumer Business Operations and Risk Controls (CBORC), Technology, Risk Management, Finance, Technology, Consumer Analytics, Enterprise and Federated Chief Data Offices, and Data Management
• Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions
• Direct and coordinate execution of data and documentation activities with offshore resources

Education and Qualifications

• Bachelor's degree in Business, Finance, Engineering, Computer Science and/or Information Systems. Master’s degree preferred
• At least 6-10 years of combined experience in the Financial Services industry. Retail Banking and Cards knowledge is preferred.
• Experience with handling data from relational databases  
• Knowledge of programming languages (e.g., SAS/SQL, Python and/or R)
• Familiar with full life cycle of data analysis (data requirements, design data extraction, data cleansing, etc)
• Experience creating and analyzing large complex datasets with the ability identify, analyze, and interpret trends or patterns
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience with active role or participation in one or more data related initiatives such as data profiling, data quality controls, and/or data-related issue management and remediation efforts a plus

Soft Skills

• Strong communication skills required in order to partner with multiple teams to ensure appropriate integration of functions to meet goals
• Excellent organizational skills, with the ability to work in a demanding and results driven, time critical environment.
• Self-motivated and entrepreneurial spirit to identify problems or challenges and solve them.
• Ability to drive progress with sometimes limited guidance and short turnaround times
• Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners and team members.
• Clear and concise writing (business and technical) and verbal communication skills to support decision-making and actions.
• Excellent interpersonal relationship skills with ability to cultivate and maintain effective working relationships at all levels of an organization, even in remote circumstances

• Problem-solving and critical thinking skills to identify problems, analyze information, and make evaluative judgements to recommend and implement solutions

• Willingness to pitch-in with other team members and provide coaching/mentoring to indirect team members

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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