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Citi

Production Support Analyst with Site Reliability Engineering

Pune, India
SQL Ansible Chef Bash Git PowerShell Java Python Perl Oracle MySQL
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Description

2-5 years of relevant experience in production support analyst role, with financial domain working experience

  • Experience with installing, configuring, and supporting business applications.

  • Proficiency in programming languages and issue-tracking tools.

  • Strong analytical and communication skills with the ability to explain technical issues to nontechnical stakeholders.

  • Practical experience with relational databases, MS SQL, SQL queries, Unix and Windows OS, and Java

  • Knowledge of monitoring tools, i.e. App Dynamics, ITRS, Grafana and Splunk.

  • Understanding of Site Reliability Engineering (SRE) and Observability concepts, and automations

  • Basic understanding of web server technologies (WebLogic or WebSphere) and Messaging tools like MQ

  • Knowledge/ experience of problem Management Tools, preferably ServiceNow.

  • Proven Automation skills with tools including Ansible, Chef, etc. will be added advantage.

  • Good Scripting knowledge in Bash/Python/Perl/etc.

  • Knowledge in banking applications and server infrastructure

  • Ability to manage workloads efficiently and adapt to changing priorities.

Production Support Tools and Technologies Required:

• Monitoring Tools: AppDynamics, Splunk, Grafana

• Ticketing Systems: Jira, ServiceNow

• Version Control: Git, Bitbucket, GitLab

• Databases: SQL, Oracle, MySQL

• Scripting Languages: Bash, Python, PowerShell

• Operating Systems: Linux, Windows, Unix

• Automation Tools: Ansible, Jenkins

Deployment Tools: IBM UrbanCode Deploy (uDeploy), Lightspeed

Education:

  • Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi
Citi
Banking Credit Cards Financial Services Wealth Management

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