Ops Support Specialist 5 2 Locations

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, imaging and the maintenance of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Should possess knowledge about regulatory and tax reporting related processes along with journal entries on general ledgers and sub-ledgers.

Responsibilities:
•    Perform tax related reporting for the bank like Goods and Service Tax Reporting, Statement of Financial transactions (SFT formerly known as AIR-Annual Information Reporting), Tax Deducted at source, Tax collected at source, Foreign Account Tax Compliance Act and Common Reporting Standards.
•    Issuance of Tax certificates like Form 16A and Form 27D 
•    Perform India Regulatory reporting like Non-Resident Deposit Comprehensive Single Return, International Banking Statistics, Special Monthly Return, ATM statistics etc. belonging to Banking and Cards domain.
•    Preparation and submission of US Tax reporting known as 1099 INT and OID Reporting
•    Carry out daily activities like Issuance of Demand draft, Revalidation of Demand Draft issued earlier and handling of Demand drafts returns.
•    Journal entry posting for customer Claim for the funds available in Sundry and unclaimed sundry.
•    Carrying out other day to day entry passing for settlement of intergroups and suspense accounts.
•    Processing Claim from Depositor Education awareness fund from RBI that had been transferred earlier.
•    Processing claim for Deceased accounts basis the existing RBI regulations and policies defined by the bank including the deletion of holder and disbursement to claimant.
•    Updating KYC for resident and non-resident customers basis the risk flag.
•    Performing DEMAT related transactions like securities screening, surveillance reporting and handling notices from NSDL and SEBI if any.
•    Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
•    Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
•    Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
•    Support expansive and diverse array of products and services
•    Assist with ongoing process improvement projects
•    Resolve complex problems based on best practice/precedence, escalating as needed
•    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
•    Involves handling of responses for In-house escalated channels across Cards, Liabilities,Investements and Assets
•    It includes call backs to customer to ensure end to end resolution
•    The role entails co-ordination with front end units / other referral channels to ensure effective handling of customer concerns

Qualifications:
•    2-4 years of relevant experience
•    Proficient in Microsoft Office
•    Excellent Written & Oral Communication
•    Good interpersonal skills with ability to interact with customers
•    Able to handle all documentation/trackers independently
•    Ability to prioritize and effectively delegate
•    Proven knowledge on India Tax and regulatory reporting of Banking and Cards domain
•    Versatile knowledge in RBI policies and guidelines
•    Day to day functions of bank like posting journal entries and revalidation of demand drafts
•    Reconciliation of General ledger and subledgers not limited to Sundry, unclaimed sundry and intergroup accounts
•    Knowledge in Term Deposits, underlying Interest application, TDS deduction and its relevant functionalities
•    Demat product proposition and its features, roles of responsibilities of DP
•    Ability to work unsupervised and apply problem solve capabilities
•    Ability to work occasional weekends to support COB testing
•    Demonstrated analytical skills and mathematical knowledge
•    Consistently demonstrates clear and concise written and verbal communication skill

Education:

• Degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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